Our client is looking to strengthen their Trust & Corporate team with a Senior Administrator on a permanent basis in Guernsey. This position is essential for delivering top-quality client administration for a diverse portfolio of trust and company structures. You will collaborate closely with the Trust team and liaise with clients and intermediaries to ensure a seamless service experience. The role encompasses all aspects of administration for various entities, facilitating effective communication and transactional work. As a key member of the team, you will be responsible for building strong client relationships, managing regulatory requirements, and contributing to the team’s overall effectiveness. The successful candidate will thrive in a fast-paced environment and provide exceptional service to clients.
JOB DUTIES:
- Administer a portfolio of entities, ensuring all communications with clients and intermediaries are handled promptly and professionally.
- Manage transactional work and payments, along with drafting necessary documentation for presentation to the Client Committee.
- Maintain and enhance relationships with clients and intermediaries by delivering high-quality service and responding to all client communications within 24 hours.
- Prepare for and attend client meetings, ensuring detailed notes are documented afterward.
- Assist Senior Management in onboarding new business and completing outgoing business within predefined timeframes.
- Conduct a quarterly review of time billed to the portfolio and handle invoicing efficiently.
- Maintain Client Profiles and Risk Assessments while ensuring that client due diligence remains compliant and current.
- Attend to tasks within stipulated deadlines and sign off on periodic reviews in a timely manner.
- Complete daily time sheets and meet monthly utilisation targets, adapting to the evolving needs of the role and team.
JOB REQUIREMENTS:
- A minimum of 5 GCSEs (or equivalent) with English and Mathematics at Grade C or above is essential.
- At least 5 years’ experience in an administrative role, preferably within fiduciary services, is essential.
- Confidence in managing client service and understanding fiduciary services business, including regulatory requirements.
- Open to obtaining relevant professional qualifications such as STEP, CGI, or ACCA.
- Proficient IT skills, especially in Microsoft Outlook, Word, and Excel, are required.
- Strong verbal and written communication skills are vital to succeed in this role.
- Accuracy and attention to detail with strong organisational skills are expected.
- Demonstrated drive, ambition, and a proactive approach to work are essential.
- Ability to work independently while remaining flexible to assist team members as necessary.
WHAT YOU’LL LOVE:
This opportunity offers a dynamic working environment where you can develop your career within a supportive team. Our client promotes a culture that values excellence and client satisfaction, providing extensive development opportunities. Additionally, you will enjoy a competitive salary and benefits, along with the chance to participate in various team-building activities and events, creating a vibrant workplace atmosphere.
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