Our client is seeking a highly organised and proactive Senior PMO Officer to join their Business Operations team, supporting the delivery and governance of the organisation's change portfolio. This full-time, permanent position involves reporting to the Chief of Staff and collaborating closely with the Head of Change. The role is crucial for maintaining oversight of strategic, regulatory, operational, and technology change initiatives. You will be responsible for ensuring that projects are delivered in a controlled, consistent, and transparent manner by providing high-quality reporting, governance support, and portfolio coordination. By working closely with senior stakeholders, project managers, technology teams, and business leaders, you will provide accurate management information, monitor performance, support prioritisation decisions, and help embed pragmatic PMO standards appropriate for the organisation's size and complexity.
Job Duties:
- Maintain a single, accurate view of all portfolio activity across strategic, regulatory, and operational change initiatives.
- Coordinate integrated change roadmaps, delivery milestones, and key dependencies.
- Support the assessment of new change requests, considering business priorities, capacity, risk, dependencies, and readiness.
- Provide analysis and insight to support prioritisation, sequencing, and resource allocation decisions.
- Monitor the cumulative impact of change across the business and highlight potential capacity constraints.
- Coordinate governance forums, portfolio reviews, planning meetings, and stage gate activities.
- Prepare agendas, governance packs, dashboards, actions, and decision logs.
- Develop and maintain proportionate PMO processes, templates, and reporting standards.
- Provide guidance to project managers and workstream leads on governance requirements and controls.
- Ensure audit trails, approvals, and project documentation are maintained effectively.
- Consolidate project and programme updates into clear portfolio-level reporting.
- Track progress against scope, milestones, budgets, benefits, and quality measures.
- Maintain portfolio risks, issues, actions, assumptions, dependencies, and decisions.
- Identify emerging delivery risks and escalate concerns appropriately.
- Produce high-quality reporting, dashboards, and presentations for Change Board, Executive Committee, and Board-level audiences.
- Communicate portfolio insights confidently with senior stakeholders and executives.
- Support the monitoring of change budgets, forecasts, expenditure, and variances.
- Maintain an overview of resource demand and capacity across the portfolio.
- Track benefits realisation and agreed business outcomes.
- Support the preparation and quality assurance of business cases, stage gate documentation, and project closure reports.
- Build strong relationships across Change, Technology, Risk, Compliance, Finance, and business teams.
- Provide practical PMO support and guidance to project teams and sponsors.
- Promote transparent, accurate, and timely reporting across the organisation.
- Contribute to the continuous improvement of PMO processes, tools, and governance frameworks.
Job Requirements:
- Proven experience within a PMO, Project Support, Programme Support, or Portfolio Coordination environment.
- Strong understanding of project delivery methodologies, governance, and reporting disciplines.
- Experience maintaining project plans, milestones, risks, issues, actions, dependencies, and decision logs.
- Excellent analytical skills with the ability to translate complex information into concise and meaningful reports.
- Exceptional written and verbal communication skills.
- Demonstrable experience preparing reports, presentations, and governance papers for senior leadership, Executive Committees, and Boards.
- Strong stakeholder management skills with the confidence to challenge constructively and follow through on actions.
- High levels of organisation, accuracy, and attention to detail.
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
- Ability to manage multiple priorities and meet tight governance deadlines.
- Experience within financial services or another regulated environment.
- Exposure to strategic, regulatory, business, and technology change programmes.
- Knowledge of Agile, Waterfall, and hybrid project delivery approaches.
- Recognised PMO, project management or programme management qualification (e.g., PRINCE2, APM, MSP, P3O) or equivalent practical experience.
- Experience supporting budget management, resource planning, or benefits tracking.
What You’ll Love:
This is an excellent opportunity to play a central role in shaping and supporting the organisation's change agenda. You will work closely with senior leaders, gain exposure to strategic business initiatives, and help drive the successful delivery of change across the organisation while developing your own PMO and portfolio management expertise.
Could this be the right opportunity for you? If this opportunity sounds right for you, we’d love to hear from you. Our friendly and experienced recruitment team is here to answer your questions, offer guidance and support you throughout the process. Simply submit your CV in confidence, and our Candidate Manager will arrange for one of our consultants to get in touch to organise an initial meeting, either face to face, via Microsoft Teams or by telephone, whichever suits you best. We look forward to getting to know you and learning more about what you’re looking for.
