Our client is seeking an experienced and forward-thinking Senior Manager - Technology to lead the delivery, operation, and continuous improvement of their technology platforms, infrastructure, and technical services. This permanent, full-time position is located in either Guernsey or Jersey. As a vital member of the Technology Leadership Team, you will translate business strategy into technology outcomes, ensuring that services are secure, resilient, scalable, and cost-effective. You will collaborate closely with stakeholders across the business to drive operational excellence, support strategic transformation initiatives, and help shape the future technology landscape. This role presents an excellent opportunity for a technology leader with a strategic vision and hands-on operational expertise, who is passionate about delivering reliable, modern technology services within a regulated environment.
JOB DUTIES:
- Lead the end-to-end delivery of technology services across infrastructure, networks, platforms, end-user services, and core business systems.
- Ensure high levels of availability, performance, and resilience across all technology services.
- Own and continuously improve IT Service Management (ITSM) processes, including incident, problem, change, and service request management.
- Drive adoption of modern service management practices, including monitoring, observability, automation, and proactive operational management.
- Foster a service reliability mindset across technology teams.
- Oversee infrastructure, hosting, and cloud services, ensuring platforms remain secure, scalable, and cost-effective.
- Support the development and execution of cloud and platform strategies.
- Champion modern infrastructure practices, including automation, DevOps alignment, and infrastructure-as-code methodologies.
- Ensure effective lifecycle management and optimisation of technology platforms.
- Maintain and enhance the organisation's technology security posture.
- Lead cybersecurity monitoring, controls, and incident response activities.
- Oversee Business Continuity Planning and Disaster Recovery capabilities, ensuring resilience targets are achieved.
- Embed operational resilience principles and ensure services remain within agreed impact tolerances.
- Act as the senior escalation point for major security and resilience incidents.
- Develop and maintain technology policies, standards, and procedures aligned with regulatory requirements and best practice.
- Ensure effective first-line risk ownership within Technology.
- Lead internal and external audit activities, delivering successful outcomes and continuous improvement.
- Manage technology operational budgets and support strategic planning activities.
- Develop strong relationships with third-party suppliers and service providers, ensuring performance and contractual obligations are met.
- Drive technology procurement activities and contribute to vendor strategy.
- Support the CIO in shaping and delivering the Technology, Digital, and Data strategy.
- Contribute to technology transformation programmes, digital innovation, and AI adoption initiatives.
- Provide regular reporting and insight on service performance, risks, security, resilience, and operational effectiveness.
JOB REQUIREMENTS:
- Significant technology leadership experience, typically gained over 10-15 years in progressively senior roles.
- Proven success delivering technology strategy and operational excellence in complex environments.
- Experience within Financial Services or another highly regulated industry.
- Strong understanding of modern technology ecosystems including cloud platforms, infrastructure, service management, and operational support.
- Demonstrable experience leading technology operations, platform services, or infrastructure functions.
- Experience managing large-scale technology change and transformation initiatives.
- Strong stakeholder management skills with the ability to influence at senior leadership and executive level.
- Experience managing third-party vendors and strategic technology suppliers.
- Ability to balance strategic priorities with hands-on operational leadership in a fast-paced environment.
- ITIL v4 certification or equivalent is desirable.
- CISSP, CISM, or similar security qualification would be advantageous.
- Cloud certifications such as Microsoft Azure or AWS are preferred.
- Knowledge of risk management, governance, and audit practices would be beneficial.
WHAT YOU’LL LOVE:
This role offers the chance to lead transformative technology initiatives within an established organisation, fostering a service-oriented mindset and promoting modern practices. You will work in a collaborative environment that prioritises operational excellence and values innovation, providing you with the opportunity to influence key technology decisions that drive business success.
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