Our client is seeking a highly motivated Contract Manager to join their Trust & Corporate Department. This full-time position is offered on a 6-12 month contract and provides an exciting opportunity to establish and develop impactful client relationships, ensuring exceptional service tailored to meet client needs. The role requires a proactive individual dedicated to upholding high service standards in a collaborative environment. Occasional business travel may be required to engage directly with clients. The primary responsibility of this position will involve maintaining and building client relationships and overseeing high-level technical support within the team. You will work closely with senior management to shape the strategic direction of the administration function, promoting a client-centric ethos within the organisation.
JOB DUTIES:
- You will be responsible for ensuring that client service levels are consistently maintained and that the workflow process for client requests is efficiently monitored.
- You will work to build and maintain strong relationships with clients and intermediaries, promoting a client-focused approach across the team.
- You will provide Client Manager responsibility for all client relationships within your team, managing any client-related issues that arise.
- You will respond to all client communications within 24 hours of receipt, ensuring timely and effective communication.
- You will offer higher-level technical support to team members, other business functions, and clients alike, thereby enhancing service delivery.
- You will attend client meetings as required, acting as a "B" signatory to ensure transactional work is suitably monitored.
- You will take responsibility for UK meetings related to team portfolios and facilitate annual meetings with clients, including team members to promote their professional development.
- You will collaborate with the Board of Directors to support the strategic direction of the administration function.
- You will interact with the Risk Team to ensure compliance requirements are met, taking prompt action to address any deficiencies.
- You will complete an allocation of Periodic Reviews and ensure that all related tasks are accomplished effectively.
- You will ensure all financial reporting requests are promptly addressed, including signing financial statements and resolving accounting queries.
- You will be responsible for detailed and accurate recording of time billing, striving to meet predetermined billing targets each month.
- You will contribute during management meetings and provide support to the Board as needed.
- You will attend to project requirements as directed by the Board within the specified timelines.
- You are expected to display commitment to the organisation's vision and values, encompassing Client Focus, Excellence in Execution, Integrity, Innovation, Value, Development, and Leadership.
JOB REQUIREMENTS:
- You should possess or be working towards a relevant professional qualification such as ACCA, STEP, or CGI, alongside a minimum of five years’ post-qualification experience in the fiduciary sector or at least ten years of industry experience.
- You must have a detailed understanding of fiduciary services, including familiarity with the regulatory framework.
- Strong IT skills, particularly in Microsoft Outlook, Word, and Excel, are essential for this role.
- You should demonstrate an ability to work efficiently under pressure and meet deadlines.
- Excellent written and verbal communication skills are necessary to foster positive interactions.
- A problem-solving mindset and a proactive approach to work will be crucial in addressing challenges effectively.
- You should possess strong management skills and leadership qualities, demonstrating the ability to lead by example.
WHAT YOU’LL LOVE:
This opportunity provides a platform for professional development, with the potential to engage in varied responsibilities and client interactions. You will work within a dynamic team that values collaboration and innovation, all while being supported in your personal and career growth.
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