Showing jobs 1 to 20 of 20.
Our client is seeking a Business Customer Service Engineer to join their frontline support team for business customers. This position is full-time, requiring 37.5 hours per week, and based in Guernsey. The successful candidate will be responsible for providing a seamless and professional service, ensuring that customer requests and issues are resolved efficiently and to a high standard. The role requires a strong sense of ownership and accountability, focusing on achieving first-time fixes wherever possible. The Business Customer Service Engineer will manage a range of responsibilities, including responding to customer incidents, overseeing the provisioning and maintenance of enterprise services, and liaising with other teams to ensure effective service delivery. Additionally, the position may require occasional engineering visits to customer sites and participation in a rotational on-call schedule to provide support during evenings, weekends, and bank holidays. A solid understanding of key technologies, including Microsoft 365 and networking fundamentals, is essential for troubleshooting and resolving customer issues across various platforms. Click here to read more
Our client currently has a permanent position available within the Customer Services New Business department for an Administrator. The successful candidate will be responsible for reviewing new business applications to ensure they meet quality and regulatory standards, specifically concerning Anti-Money Laundering and Counter Terrorism Financing controls. This role includes ensuring that new business applications are accepted and processed in accordance with internal guidelines and procedures. Additionally, the Administrator will be required to contact Financial Advisers and Customers to request any outstanding information needed for the application process. The position demands a strong attention to detail and excellent organisational skills, which are essential to effectively carry out these duties. This is a full-time role, and the client is looking for a dedicated team player to contribute to the department's success. Click here to read more
Our client currently has a permanent position available within the Customer Services Complaints Team. The role will involve independently investigating and responding to complaints from a wide range of customers and external stakeholders within the Insurance Division. Given that the complaints can be complex in nature, this position would suit an individual who can methodically work through problems while applying both product and systems knowledge. A key responsibility will be identifying the root cause of complaints along with making recommendations to prevent future occurrences. The successful candidate will be required to monitor various email inboxes to identify complaints and forward non-complaints to the appropriate teams. Additionally, they will record complaints on the necessary logs, maintain accurate records throughout the resolution process, and acknowledge complaints within regulatory and internal SLA timescales. Thorough investigation of complaints, management of customer expectations, and composing responses that outline investigation details and outcomes will also be essential aspects of the role. Click here to read more
Our client is seeking a new team member to supervise their corporate Account Managers, ensuring the delivery of excellent client support. This is a full-time role that involves playing a pivotal part in managing client relationships and enhancing team performance. The successful candidate will work closely with Relationship Managers and Corporate Leads to ensure that all service levels are achieved and that the team operates efficiently and effectively. As a leader, you will be responsible for cultivating a positive team environment that encourages collaboration and innovation in service delivery. Click here to read more
Our client is currently seeking two Client Services Associates to join their Administration Services department. This full-time role is based in the Isle of Man and is vital to the smooth operation of the Customer Service team. The successful candidates will play an integral part in managing a wide range of inbound queries from clients and advisors, ensuring that each interaction is handled with professionalism and efficiency. The Client Services Team is committed to providing high-quality service, and these roles are essential for achieving departmental objectives and enhancing customer satisfaction. Candidates will be expected to maintain accurate documentation of communications and work collaboratively with other departments to resolve issues effectively. This is an excellent opportunity for individuals looking to develop their careers in a dynamic and supportive environment. Click here to read more
Our client is seeking a highly efficient, professional, and friendly Receptionist to join their team in Guernsey. This permanent, full-time position is pivotal to the operations of the office, where you will provide excellent customer service through telephone calls, emails, and in-person interactions. As the face of the organisation, you will ensure a welcoming and professional environment for all visitors. The role also involves supporting the Customer Operations team with various administrative duties. You will be responsible for greeting clients, visitors, and guests, determining the purpose of their visit, and directing them to the appropriate contacts within the office. Additionally, you will arrange travel and taxis as required, manage meeting room bookings, and prepare meeting packs under the direction of the Senior Executive Assistant. This is an exciting opportunity for someone looking to develop their career in a professional setting while contributing to an outstanding customer experience. Click here to read more
Our client is seeking enthusiastic individuals who are passionate about wellbeing and exceptional customer service to join their wonderful team in the heart of St Peter Port. The Sales Executive role is perfect for someone with flexibility, as it involves working occasional hours throughout the year and increasing hours when additional support is needed, such as during busier periods or staff holidays. In addition, our client is looking for a part-time Supervisor to work one to two days a week, with the opportunity to work extra hours when further assistance is required in store. This dual role provides a dynamic opportunity to contribute to both sales and operational support within a thriving retail environment. The successful candidates will be pivotal in maintaining high standards of service and contributing to a positive team atmosphere. Click here to read more
Our client is seeking a Multimedia Telesales Advisor to join their dynamic team. This exciting role offers the opportunity to engage with local businesses, helping them to enhance their advertising through radio, digital, and social media platforms. The position is full-time and aims to meet and exceed sales targets while empowering you to develop your career in the sales industry. If you are confident on the phone, passionate about selling, and driven by targets, this role is tailored for you. This is not just a job; it is a chance to build a fulfilling career in a lively media environment. The successful candidate will be part of a vibrant team that celebrates achievements together. Click here to read more
Our client is seeking a dedicated Customer Experience Representative (Complaint Handler) for a full-time, permanent position located in either Guernsey or Jersey. In this vital role, you will be at the forefront of ensuring exceptional customer experiences by understanding and resolving customer queries and complaints. Your commitment to fair and compliant solutions will make a significant impact, as you will champion the voice of the customer while working collaboratively to enhance services. This opportunity allows you to thrive in a dynamic, customer-centric environment. Click here to read more
Our client is seeking a dedicated Customer Experience Representative (Complaint Handler) for a full-time, permanent position located in either Guernsey or Jersey. In this vital role, you will be at the forefront of ensuring exceptional customer experiences by understanding and resolving customer queries and complaints. Your commitment to fair and compliant solutions will make a significant impact, as you will champion the voice of the customer while working collaboratively to enhance services. This opportunity allows you to thrive in a dynamic, customer-centric environment. Click here to read more
Our client is seeking a dedicated Customer Service Advisor to provide exemplary service to customers over the phone and online. This full-time position offers the opportunity to support customer queries, address faults, and manage service requests. The successful candidate will embody a customer-first philosophy, ensuring every interaction is handled with professionalism and genuine warmth. Please note that the role requires flexibility, including shifts during evenings, weekends, and bank holidays on a rota basis. Click here to read more
Our client is seeking a Customer Service Advisor to provide professional and efficient support to customers via phone and online channels. This role involves handling customer queries, faults, and service requests while ensuring a high standard of customer experience. The position requires flexibility, including evening, weekend, and bank holiday shifts on a rota basis. Click here to read more
Our client seeks a Private Client Account Executive to support their insurance team with administration, client relationship management, and business development. This full or part time role which involves delivering excellent service, managing policy documentation, and building strong relationships with clients, insurers, and other professionals. Click here to read more
Our client seeks a Private Client Account Executive to support their insurance team with administration, client relationship management, and business development. This full or part time role which involves delivering excellent service, managing policy documentation, and building strong relationships with clients, insurers, and other professionals. Click here to read more
Our client is seeking an IT Engineer at any level, from Junior to Senior, to join their team on a permanent full-time basis. This role involves providing on-site support and training while working closely with technicians to assist existing, new, and third-party clientele. You will build strong relationships with both internal and external customers, ensuring high-quality IT support and service delivery. Click here to read more
Our client is looking for an Assistant Manager who will take accountability for supporting the Store Manager in leading the team to achieve sales targets while delivering outstanding customer service. As an experienced and commercially focused retail manager, you will be responsible for the day-to-day running of the store, maximizing sales and profitability, and ensuring exceptional customer service through effective team management. Click here to read more
New and Exciting Dog Groomer Opportunity in Guernsey!
Paws Pitstop is seeking an experienced Dog Groomer to join their business as it launches in Guernsey!
You will be able to comply with dog owners’ instructions as well as accommodate any special requests they may have. You will also have a calming presence to soothe dogs and the ability to stand on your feet for long periods of time. Previous experience is essential.
To receive a full job description or apply for this position, please contact Alexa Dodds directly via email: alexa_dodds@hotmail.com
Facebook: Paws Pitstop Jersey
Instagram: @pawspitstop Click here to read more
Our client is seeking a dedicated temporary Retail Shop Assistant to provide exceptional customer service in their retail environment until 6 December, transitioning to part-time Saturday cover thereafter until May 2026. Our client has been the leader in the direct-to-consumer nutritional supplements market, offering high-quality vitamins and supplements along with a diverse range of products in animal health and skincare. They pride themselves on their friendly and informal atmosphere, promoting innovation and success to support customers in their journey towards a long and healthy life. The role of the Shop Assistant involves not only serving customers but also supporting the retail team and maintaining an inviting shop environment. The successful candidate will work 7.5 hours each Saturday, ensuring that customers receive the best possible experience. Click here to read more
Our client is seeking a temporary Service Advisor to join their team. This role involves customer engagement and support in the service and repair process. The position is temporary and will require a commitment to excellence in customer service. Click here to read more
Our client is looking for a Temporary Customer Greeter to join their team. This full-time position involves 37.5 hours of work per week, from 9 am to 5.30 pm. The role will be based in Jersey until 6th September 2026. The primary duties of the position include providing efficient and professional customer service, managing customer waiting lists, and ensuring customers have a clear understanding of wait times. Click here to read more
Showing jobs 1 to 20 of 20.
