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The IT Service Desk Analyst will report to the European IT Service Desk Manager and will play a vital role in ensuring the efficient operation of the IT Service Desk Support Team. This role involves providing IT service support across all jurisdictions, while adhering to established IT procedures and standards. Responsibilities include being the first point of contact for support from global users through various channels such as email, phone, or tickets. The successful candidate will be expected to deliver exceptional customer service with each interaction, proactively seeking to exceed client and business expectations. Ownership of recorded incidents and service requests is essential, as is the ability to track progress and follow up with users to confirm their satisfaction with resolutions. Daily operational tasks, along with ad-hoc support for setting up meeting rooms for telephone or video conferencing, will form part of the role. Furthermore, the analyst will provide hardware and software support both locally and remotely across all applicable jurisdictions, ensuring any ongoing faults or training-related support calls are communicated to the IT Service Desk Manager. Finally, collaboration with the wider IT & Change Support Team is necessary for managing outstanding calls and customer expectations. Click here to read more

The role of the Customer Service Executive involves providing vital support within the Local Banking Department to assist with client servicing. This position entails daily responsibilities such as aiding in the servicing of existing clients, addressing queries through effective communication, and executing follow-up calls. The successful candidate will play a crucial role in the new client onboarding process, including facilitating credit card applications. Timely execution of client instructions is essential, as well as assisting clients with online banking setup, activation, and related queries. Additionally, there will be opportunities to identify and promote the bank's products and services through cross-selling and up-selling. An active contribution towards achieving the bank's financial targets is expected, alongside providing assistance to team members during peak periods. Participation in projects and large-scale system tasks will arise occasionally, requiring flexibility and the completion of relevant training on time. Attendance at events to promote the bank's offerings is also a part of this role. Click here to read more

This role involves joining an expanding team as a Personal Lines Broker, with considerations for both full-time and part-time applications. The successful candidate will handle various personal lines enquiries, including motor, household, marine, travel, and equine insurance. Responsibilities will encompass all aspects, from new business quoting and processing to managing mid-term adjustments and renewals. The position is primarily office-based, though attendance at client meetings away from the office may also be required. A commitment to client satisfaction is essential, as this role prioritises building strong relationships and ensuring excellent service delivery. Click here to read more

This role involves joining an expanding team as a Personal Lines Broker, with considerations for both full-time and part-time applications. The successful candidate will handle various personal lines enquiries, including motor, household, marine, travel, and equine insurance. Responsibilities will encompass all aspects, from new business quoting and processing to managing mid-term adjustments and renewals. The position is primarily office-based, though attendance at client meetings away from the office may also be required. A commitment to client satisfaction is essential, as this role prioritises building strong relationships and ensuring excellent service delivery. Click here to read more

This position as a Customer Service Advisor is an exciting opportunity for a friendly, proactive, and customer-focused individual to join a dedicated team. This role involves being the first point of contact for customers, providing exceptional service and support across multiple channels, including phone, email, and in person. The successful candidate will be responsible for handling customer inquiries, resolving issues efficiently and professionally, while maintaining high levels of customer satisfaction. Accurate record-keeping of customer interactions within the CRM system is essential, as well as collaboration with various departments to ensure timely resolution of customer queries. This role may also involve providing detailed information about products and services.  Click here to read more

This role involves supporting the delivery of sustainable and profitable growth by collaborating with the underwriting team to service both new and existing clients while adhering to relevant regulatory requirements and industry standards. The Underwriter will be responsible for reviewing and evaluating personal lines risks, proposing and negotiating policy terms aligned with agreed underwriting principles. This position requires evaluating risks and providing fair outcomes for clients while ensuring first-class customer service. Additionally, the Underwriter will manage existing client portfolios to achieve service and underwriting performance targets while enhancing the reputation for excellent service. Building relationships with colleagues, claims teams, and capacity providers will be essential for the successful delivery of objectives. Furthermore, the individual will need to continuously develop their knowledge and skills for effective client servicing and undertake short-term projects as required. Click here to read more

This position involves contributing to the delivery of business objectives by providing a local, high-quality claims service to customers. The role focuses on ensuring claims are managed in accordance with established quality and compliance standards. Candidates will demonstrate excellent customer service through product knowledge, behaviours, and teamwork, while also proactively suggesting improvements where appropriate. Collaboration with team members, other departments, and external service providers is essential. The Claims Handler will handle claims independently, maintain effective communication, and develop strong business relationships. This engaged approach aims to maximise business performance and support the achievement of overall business objectives. The ideal candidate will also provide on-the-job training to others and contribute to enhancing the effectiveness of the Claims Team. Click here to read more

Our client is seeking a Customer Service Advisor to provide professional and efficient support to customers via phone and online channels. This role involves handling customer queries, faults, and service requests while ensuring a high standard of customer experience. The position requires flexibility, including evening, weekend, and bank holiday shifts on a rota basis. Click here to read more

Our client seeks a Private Client Account Executive to support their insurance team with administration, client relationship management, and business development. This full or part time role which involves delivering excellent service, managing policy documentation, and building strong relationships with clients, insurers, and other professionals.  Click here to read more

Our client seeks a Private Client Account Executive to support their insurance team with administration, client relationship management, and business development. This full or part time role which involves delivering excellent service, managing policy documentation, and building strong relationships with clients, insurers, and other professionals.  Click here to read more

Our client is seeking an IT Engineer at any level, from Junior to Senior, to join their team on a permanent full-time basis. This role involves providing on-site support and training while working closely with technicians to assist existing, new, and third-party clientele. You will build strong relationships with both internal and external customers, ensuring high-quality IT support and service delivery. Click here to read more

New and Exciting Dog Groomer Opportunity in Guernsey!
Paws Pitstop is seeking an experienced Dog Groomer to join their business as it launches in Guernsey!

You will be able to comply with dog owners’ instructions as well as accommodate any special requests they may have. You will also have a calming presence to soothe dogs and the ability to stand on your feet for long periods of time. Previous experience is essential. 
To receive a full job description or apply for this position, please contact Alexa Dodds directly via email: alexa_dodds@hotmail.com

Facebook: Paws Pitstop Jersey 
Instagram: @pawspitstop Click here to read more

This role is a 6-month fixed-term contract that involves working on a shift rota between 08:00 and 23:00, for 7 hours a day. The successful candidate will be responsible for responding to customer problems, enquiries, and complaints via live chat, email, and phone. The individual will need to possess KYC experience and ideally some experience in live chat support. Maintaining high customer service standards is crucial, and the role requires effective communication with other areas to ensure up-to-date product knowledge. The candidate will handle customer interactions with the objective of providing appropriate solutions and alternatives while adhering to internal procedures. Candidates should be prepared to work flexibly, including evenings, weekends, and bank holidays. Click here to read more