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Showing jobs 1 to 13 of 13.

Helpline Advisor x5 - Jersey

Do you possess excellent customer service and communication skills? Are you looking for a temporary position? If so, our client is seeking several individuals to join their team as Helpline Advisors. Within this role, you will be working in a fast paced environment in which you will be assisting customers via telephone. Administration duties will also form part of this role. This role is shift based working 7 days a week 8am-6pm Monday – Friday and 10am-4pm on weekends.

Customer Provisioning Advisor - Isle of Man

Our client is seeking a Customer Provisioning Advisor to join their team on a temporary basis, until 31st December 2021, to provide an efficient, friendly and professional service to customers who have ordered products and services from any of the business units. The successful candidate will have good verbal communication skills, an appreciation of the importance of customer service and an understanding of the range of products and services available to customers.

Retail Sales Advisor - Guernsey

In this great new role, you will provide an efficient and professional sales and support service to customers, enquiring about and requiring to purchase, products and services sold by our client, including Mobile and Residential services. This is a part time vacancy working 30.5 hours per week, Monday to Saturday until 31st December 2021. Previous experience working in a retail or a customer service environment within a telecommunications role is desirable. In addition to this, candidates must have good communication skills, and be self-motivated to work as part of a team with the ability to work alone with a friendly and approachable attitude.

Customer Service Assistant - Jersey

Do you have a knowledge and understanding of data protection requirements along with experience of working within a customer focused environment dealing with customers face to face and on the phone? If so, this temporary vacancy until April 2022 may interest you! As a Customer Service Assistant you will provide assistance to customers regarding the Office of the Superintendent Registrar services; including the administration and support of activities, facilitate customers access to services, supporting members of the public and key associated professionals, as well as  update internal systems and data, including making changes to customer records e.g. change of address, and other customer or departmental related information to ensure accurate customer records are maintained.

Customer Provisioning Advisor - Guernsey

Our client is seeking a Customer Provisioning Advisor to join their team on a temporary full-time basis, until 31st December 2021, to provide an efficient, friendly and professional service to customers who have ordered products and services from any of their business units. The successful candidate will have experience in the workplace, good verbal communication skills, along with an appreciation of the importance of customer service and an understanding of the range of products and services available to customers.

Customer Service Administrator x 3 - Guernsey

Do you have a natural flair for dealing with complex customer issues? Do you possess excellent written and verbal communication skills? If so, this new temporary opportunity may suit you! Our client is seeking several Customer Service Administrators to join their busy team until the end of January 2022. You will have responsibility for ensuring incoming telephone calls, emails and other customer related queries are dealt with efficiently and effectively and will be required to take ownership of ensuring that all customer queries are followed up as necessary and dealt with as quickly as possible, ensuring continuity in the delivery of exceptional customer care that the business is recognised for. Although this is a full-time role working over 5 days to include either a Saturday or Sunday, our client will also consider part time work.

Customer Service Administrator x 3 - Guernsey

Do you have a natural flair for dealing with complex customer issues? Do you possess excellent written and verbal communication skills? If so, this new temporary opportunity may suit you! Our client is seeking several Customer Service Administrators to join their busy team until the end of January 2022. You will have responsibility for ensuring incoming telephone calls, emails and other customer related queries are dealt with efficiently and effectively and will be required to take ownership of ensuring that all customer queries are followed up as necessary and dealt with as quickly as possible, ensuring continuity in the delivery of exceptional customer care that the business is recognised for. Although this is a full-time role working over 5 days to include either a Saturday or Sunday, our client will also consider part time work.

Customer Service / Comms Specialist - Jersey

This exciting temporary 12 month role will involve providing email communications for the planning, creation, delivery and support services for our client along with associated customer service support to manage customer enquires arising from email and other transformation communications. Duties will include co-ordinating, delivering, monitoring and reporting on multiple email communication campaigns to support a range of change projects. You will deliver a positive customer experience for stakeholders who receive email and related communications about the service provided and legislative change, enhancing the project’s ability to meet their objectives. If you have at least 2 years’ experience working in a customer experience sector or 4 years’ in marketing / journalism with excellent written and oral communication skillset and the ability to use Microsoft software and social media, then get in touch!

Customer Support Officer x2 - Isle of Man

Our client is seeking several Customer Support Officers to join their team, on a permanent part-time basis, working 18.5 hours per week on a shift rota basis to include evenings, weekends and bank holidays. You will assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. In addition to this, you will be required to provide technical support on fault finding on mobile and broadband services, as well as working with the engineering teams to resolve faults. Experience of working in a technical role along with excellent customer focus, empathy and experience of working in a customer facing role is essential.

Client Services Advisor - Jersey

Our client is seeking a Client Services Advisor with excellent and rounded communication skills, both verbal and written combined with a mature and understanding manner as the post holder may deal with sensitive issues to join their team, on a temporary basis. You will provide a high quality and reliable information and advice service by dealing proactively with all initial client enquiries within the Client Services team, in order that a first class service is provided to meet client needs. The Client Services team will answer all incoming telephone calls, face-to face and all general e-mail enquiries for the Company. Previous successful experience in Customer Care is essential.

Administrator, Customer Operations - Guernsey

Our client is seeking an Administrator with experience in a customer services or call centre environment, to join their Customer Operations team, on a temporary basis, for a period of 6 months, to provide a first-class level of customer service. You will be responsible for answering customer calls and emails by assuming responsibility to resolve enquiries and complaints in a professional, accurate and timely manner, update systems, spreadsheets and reports as needed to achieve deadlines, as well as examine relevant reports and identify any inaccuracies.  The successful candidate will be self-motivated, have a positive attitude, good face to face skills, telephone manner and good demeanour / listening skills when dealing with customers.

Assistant Officer, Revenue - Jersey

A new and exciting opportunity has arisen for an Assistant Officer, to join our client Revenue team, on a temporary basis, for an initial period of 3 months. You will be first point of contact to customers contacting and visiting the department in order to answer queries, including international and policy queries, process assessments, determine liability and examine simple low value business accounts. The ideal candidate will have experience of working in an office or customer service environment, possess excellent numerical skills with the ability to work accurately with figures whilst under pressure. Good level of customer service including the ability to carry out negotiations and demonstrate a level of assertiveness when circumstances dictate to achieve a positive outcome is also essential for this role.

Customer Services Senior Administrator - Isle of Man

Our client is seeking a Senior Administrator with at least 5 years’ experience in a new business role within Investments or Life Assurance, to join their Customer Services team, on a 6-9 month temporary basis. The purpose of the role is to provide a point of contact for support, technical administration assistance and general relationship management to the brokers and the business sales force. This role would best suit a high performing new business / customer service expert, who has an in-depth understanding of customer due diligence, new business acceptance and regulatory requirements and a keen eye for detail.

Showing jobs 1 to 13 of 13.