Showing jobs 1 to 50 of 96.
The successful applicant will be required to support the Customer Support Centre Manager in the efficient and effective running of the team. The postholder will assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, whilst playing an active role in team development. The role will involve becoming the first point of escalation for complex customer queries and complaints, in addition to working on a rota basis – including working weekends and bank holidays.
This is an excellent permanent part-time (25 hours), opportunity for an experienced office administrator to support the team with ad-hoc duties, manage the incoming post via outlook and answer telephone queries. You will also present claim recoveries for payment and supplier invoices. The ideal candidate will have extensive administrative experience along with strong numeracy skills and the ability to communicate well with team members at all levels.
Our client is a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. This is a permanent full-time opportunity for a talented and experienced candidate who has a passion for excellent customer service, experience with Microsoft Windows desktop support and the ability and willingness to work outside normal business hours on occasion when required.
This is a great opportunity to join a team and a great business where you will be supporting the them in achieving all KPIs sent and deliver excellent administration service, also managing all claims administration tasks as necessary. Excellent analytical & numeracy skills as well as strong organisations skills, also previous experience in an office environment are desired.
This is a great role which would suit an individual looking to develop their administration skills and look to develop a career. You will liaise with third parties, process completions and general administrative tasks. Also you will need to be self-motivated, passionate, have excellent verbal and written communication as well as attention to detail.
A great opportunity has arisen for a Customer Operations Administrator. You will be responsible for onboarding, processing payments, data changes and various other projects. You will need to be passionate about delivering exceptional customer service, good organisational skills and have great attention to detail.
This role would ideally suit a junior/school leaver who is looking for their first opportunity. You will manage post, payments, answering the telephone, supporting the team and various ad hoc duties. Must be educated to A level standard.
This is a great opportunity to manage a portfolio of clients with exceptional client service, demonstrating extensive technical knowledge. You will work closely with the team locally and across jurisdictions to develop the best solution based on the global needs. Ideally you will have 3-5 years’ experience within a client service role and most hold the relevant qualifications at diploma level.
Our client is seeking two Administrators, to join their Client Relationship Team on a permanent full-time basis. You will be dealing with administrative tasks relating to retirement products and responding to and actioning member queries and administrative requests. The ideal candidate will have 1-2 years’ experience in a client servicing or financial services role, experience of pensions administration is desirable.
This is a fantastic permanent full-time opportunity for a Spa Manager, to join our clients friendly team. You will strive to maintain/ motivate the entire Spa team and also be able to create a culture of care and service excellence among employees. The ideal candidate will have 5 years’ experience in a similar role and be organised, hardworking, honest, flexible, energetic, self-motivated, target orientated and keen to display a consistently high standard of service.
Our client is seeking a Customer Service Administrator to join their Maintenance team on a permanent full-time basis. You will be actively engaged in the processing of customer and adviser requests. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey. The ideal candidate will have a minimum 5 A* - C / 9 – 4 Grade GCSEs (including English and Math) or equivalent – essential.
Our client is seeking a Senior Administrator, to join their Onboarding New Business team on a permanent full-time basis. You will be actively engaged in the resolution of customer and adviser queries, demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey. The ideal candidate will have a minimum 5 A* - C / 9 – 4 Grade GCSEs (including English and Math) or equivalent – essential.
Our client is seeking a Client Service Executive, to join their Client Service team, on a permanent full-time basis. You will be a contact point for clients’ daily banking requirements, receiving instructions for payments, trades and transfers, carrying out call backs, working to deadlines and identifying up and cross selling opportunities. The ideal candidate will have strong written and verbal communication skills, with the ability to work collaboratively within a team.
Our client has a new and exciting opportunity for a Customer Services Advisor, to join their team on a permanent full-time basis. You will provide support to the Guernsey retail team by being a front-of-house customer services advisor, assisting with retail administration, processing orders, handling billing issues and preparing weekly reports. Duties also include resolving escalated customer complaints and disputes and dealing with customers that walk into the retail store. The successful candidate will have experience in a customer facing role, clear communication skills.
Our client is seeking a Payments Administrator to join their team, on a permanent full-time basis, to provide ongoing assistance and support to the team in respect of the high quality administration of a portfolio of corporate clients as part of their provision of corporate administration services. This role will include a particular emphasis on cash management service aspects of the business, delivering excellent cash management client services levels at all times. If you have good communication and interpersonal skills along with a desire to succeed within a financial services role, then get in touch!
Our client is seeking a dedicated sales consultant with a passion for delivering exceptional customer service through outbound calls. The ideal candidate will have a positive, enthusiastic approach with the ability to communicate clearly over the telephone. The successful candidate will require the ability to cultivate an excellent rapport with customers and colleagues contributing to a harmonious team environment.
Our client is seeking a dedicated sales consultant with a passion for delivering exceptional customer service through outbound calls. The ideal candidate will have a positive, enthusiastic approach with the ability to communicate clearly over the telephone. The successful candidate will require the ability to cultivate an excellent rapport with customers and colleagues contributing to a harmonious team environment.
Itchyfeet are working on an exciting opportunity for a Customer Services Relationship Manager, to join our client’s growing team on a permanent full-time basis. You will be responsible for delivering excellent customer service, understand and resolve customer queries and complaints in an efficient manner. The ideal candidate should be highly motivated, an excellent communicator, be able to work closely with the sales team and also build rapport with customers in order to retain and increase business.
An excellent opportunity has arisen for a Customer Operations Lead to join our client’s friendly team in Guernsey! Reporting to the Head of Customer Operations, you will be responsible for customer engagement, order management, responding to customer queries, customer service provision and assisting in department budget preparation. Responsibilities also include resolving escalated customer complaints and disputes and handling difficult customers. Candidates should ideally have 3+ years’ experience in a customer service or operations management role, preferably within a commercial environment, have excellent customer service skills and the ability to analyse data and metrics to identify areas for improvement. In return you will receive a fantastic remuneration package!
Itchyfeet Recruitment is a leading offshore recruitment agency located in Jersey, Guernsey and the Isle of Man providing permanent, temporary and contract recruitment services from entry to executive level. We are currently recruiting for a Senior Recruitment Consultant to join our Jersey recruitment team on a permanent and full-time basis. The overall purpose of this role will be to manage a varied portfolio of candidates looking for employment and to provide a recruitment service, at a professional level, to a vast range of successful businesses across Jersey. The duties within this role will be varied and will include interviewing, shortlisting and selecting candidates for the clients’ job opportunities, liaising with candidates and clients on a daily basis via telephone, email, video link and face to face for meetings, to discuss new vacancies, interviews, job offers and various other recruitment related matters. For this role we require a person with a friendly demeanor, team working attitude, pro-active and organised approach to work, and excellent customer service / client relationship management skills from within the financial services industry.
Itchyfeet is working on an exciting opportunity for an individual to join our client’s growing team, on a permanent full-time basis. As a Sales Consultant, your mission revolves around delivering exceptional customer experiences through outbound calls. Your goal is to not only educate customers about the benefits of the product, but to also guide them through their contract transitions, with your expertise, you'll match customers with the perfect products and ensure a seamless journey to connection. The ideal candidate will have experience from working in a retail or a customer service environment, can quickly learn new skills and technologies and have the ability to navigate challenging customer interactions.
Reporting to the Head of Claims/Technical Claims Manager, this role requires expert case management delivery of technical claim decisions & training of Junior Claims Assessors & Claims Administrators in the Employee Benefit Claims team across a sophisticated and diverse PanEurope corporate client base. A primary challenge is to support the business in achieving aggressive growth targets by delivering expert claims management services that will be maintained throughout the lifetime of the products and the client relationship. If you have at least 5 years’ medical claims assessment with 3rd level education with a professional qualification in Claims Management industry related then get in touch!
Our client provides an efficient and professional management of IT systems on behalf of their clients, they pride themselves in delivering a quality service at all times. They are seeking additional staff to join their growing team to promptly log calls, troubleshoot and escalate alerts following clear procedures. This role works on a clear shift pattern offering plenty of flexibility. The ideal candidate for this role will have a passion for IT, problem solving as well as proven customer service skills. This is a great role for a candidate looking to embark on a career in the IT industry.
As a Retail Support Administrator, you will be at the forefront of support for a large retail group. Forming part of a small team investigating and resolving all queries relevant to your team’s department, whilst working closely with the buying team to undertake duties such as ensuring suppliers are upholding their end of agreed terms and conditions, reconciling credit notes and preparing and importing new product listings. The ideal individual will be organised with excellent time management skills, comfortable working with Microsoft office and flexible and versatile towards the office workload.
Our client is seeking a Finance Administrator, to join our client’s team, on a permanent basis. You will assist with day to day recording/ processing of financial records, bookkeeping and accounting responsibilities, the reconciliation of company bank statements and customer accounts as well as any other duties which are assigned to you. The successful candidate will have working knowledge of MS Office Suite in particular Excel, as well as general IT skills, strong attention to detail with the ability to work individually or as part of a team. Experience in a similar role would be preferred, however, full training will be given.
A new opportunity has arisen for a Professional Services Engineer to be responsible for supporting and implementing solutions based around communication, collaboration and networking systems, predominantly Cisco and Mitel. The successful applicant will work with a wider team of customer-focused professionals who are committed to delivering excellent solutions and in-life customer experience, and demonstrate strong technical competence through engaging in technology decision-making discussions. The successful candidate will have a 3 – 7 years in a similar role, a strong understanding of telecommunications and be able to demonstrate extensive product knowledge covering Cisco, Mitel, VM, Application along with other industry standard solutions. If you can develop strong customer relationships and produce high levels of accuracy within your work, then get in touch!
A new opportunity has arisen for a Professional Services Engineer to be responsible for supporting and implementing solutions based around communication, collaboration and networking systems, predominantly Cisco and Mitel. The successful applicant will work with a wider team of customer-focused professionals who are committed to delivering excellent solutions and in-life customer experience, and demonstrate strong technical competence through engaging in technology decision-making discussions. The successful candidate will have a strong understanding of telecommunications and be able to demonstrate extensive product knowledge covering Cisco, Mitel, VM, Application and other industry standard solutions. If you can develop strong customer relationships and produce high levels of accuracy within your work, then get in touch!
A new opportunity has arisen for a Professional Services Engineer to be responsible for supporting and implementing solutions based around communication, collaboration and networking systems, predominantly Cisco and Mitel. The successful applicant will work with a wider team of customer-focused professionals who are committed to delivering excellent solutions and in-life customer experience, and demonstrate strong technical competence through engaging in technology decision-making discussions. The successful candidate will have a strong understanding of telecommunications and be able to demonstrate extensive product knowledge covering Cisco, Mitel, VM, Application and other industry standard solutions. If you can develop strong customer relationships and produce high levels of accuracy within your work, then get in touch!
Itchyfeet Recruitment are working on this new fantastic opportunity for a Business Services Executive, Marine Services to join our client’s friendly team. You will provide day-to-day support in relation to entity administration, compliance, banking relationships and other supportive tasks as required. Duties will include the maintenance of electronic filing systems, ownership of the bank account opening process, liaising with clients, employees and external bodies such as international authorities, banks and pension providers and any adhoc projects as and when required. The ideal candidate will be self-motivated and enthusiastic, have strong organisational skills and good use of initiative with the ability to work as part of a team and also independently.
Our client is seeking a Customer Service Advisor, to join their Customer Support Centre Team on a permanent full-time basis. You will be the main point of contact to provide an efficient and professional service to customers over the phone or online, supporting customer queries, faults, and requests for service, providing end to end support for a range of customer issues, providing support and advice on technical and general customer queries as well as service and sales support. The ideal candidate will be self-motivated and driven to take responsibility for customer issues, seeing them through to completion. If you are an enthusiastic individual who is eager to learn new skills and technologies our client would love to hear from you!
Itchyfeet Recruitment are working on a unique opportunity for a candidate to work in Network Management for a fast growing and ambitious, Marketing and Technology company in the online gambling space. Our client is seeking an Account Manager to help manage and grow the accounts of their clients, on a permanent full-time basis. You will play a crucial role in the company’s overall growth. If you are a keen problem solver, able to manage multiple projects at once and have a good eye for detail and error spotting, then our client would love to hear from you! This is an exciting opportunity for an ambitious and driven individual to gain hands-on responsibility and progress in their career.
Our client is seeking an Administrator, to join their team on a permanent full-time basis. The main purpose of this role is to contribute to the AML/CFT control environment by performing the reviewing and monitoring of high risk and PEP cases as well as evaluating referrals of potential PEPs from the business. Additionally, you will train and accredit colleagues in AML/CFT matters and be a key contact point for AML/CFT enquiries. This is a unique opportunity for someone with good communication and interpersonal skills and the ability to question convention and stay curious. Anti-money laundering and life office experience is advantageous.
An exciting opportunity has arisen for a Head of Front Support Services to join our client’s team on a permanent basis, to pro-actively develop strong relationships with Group Relationship Managers who seek to book Shared Relationship business on the Guernsey Booking Platform, identify service enhancement opportunities and help implement changes where appropriate. The key elements of the role will encompass account opening, review and corroboration of Source of Funds, understanding KYC and documentation requirements for complex structures including Trust and Companies, and ensuring client coverage requirements are met such as FATCA, AEI. As an experienced people manager you will have demonstrable leadership qualities, have the ability to “get stuck in” and fill any gaps, works well under pressure and is highly motivated.
Our client is seeking an Assistant Commercial Underwriter to join their friendly team on a permanent full-time basis. You will support the delivery of sustainable, profitable growth by working with the underwriting team on the servicing of new and existing clients in line with Islands, industry, suppliers and regulatory requirements and standards. You will work with the underwriting team to service the commercial insurance products held by clients to ensure that business is compliant with sales quality standards and regulatory requirements. The ideal candidate will have 5 GCSE’s including Maths & English at Grade C or above or equivalent and a broad knowledge of the general insurance market. Experience of operating in either a broker or insurer role and holding a certificate in Insurance will be advantageous.
Our client is seeking for Sales Consultants to join their showroom team, three on a permanent full-time basis and one on a part-time basis at 20 hours per week. You will play a crucial role in assisting the showroom to deliver the sales targets and achieve key objectives. Looking to build on your retail and product knowledge, you will be a dedicated and committed team player with a passion for delivering excellent customer service ensuring that everyone has the exceptional experience that they have come to expect. The ideal candidate will have excellent communication skills, be a dedicated team player and have the ability to work in a professional manner at all times. If you are passionate about jewellery and delivering great customer service then get in touch as our client would love to hear from you!
Our client is seeking for Sales Consultants to join their showroom team, three on a permanent full-time basis and one on a part-time basis at 20 hours per week. You will play a crucial role in assisting the showroom to deliver the sales targets and achieve key objectives. Looking to build on your retail and product knowledge, you will be a dedicated and committed team player with a passion for delivering excellent customer service ensuring that everyone has the exceptional experience that they have come to expect. The ideal candidate will have excellent communication skills, be a dedicated team player and have the ability to work in a professional manner at all times. If you are passionate about jewellery and delivering great customer service then get in touch as our client would love to hear from you!
Itchyfeet Recruitment is a leading offshore recruitment agency located within the Isle of Man, Jersey and Guernsey providing permanent, temporary and contract recruitment services from entry to executive level. We are currently recruiting for a Senior / Recruitment Consultant to join our Isle of Man recruitment team. The overall purpose of this role will be to manage a varied portfolio of candidates looking for employment and to provide a recruitment service, at a professional level, to a vast range of successful businesses across the Isle of Man. The duties within this role will be varied and will include interviewing, shortlisting and selecting candidates for the clients’ job opportunities, liaising with candidates and clients on a daily basis via telephone, email and face to face for meetings, to discuss new vacancies, interviews, job offers and various other recruitment related matters. For this role we require a person with a friendly demeanor, team working attitude, pro-active and organised approach to work, and excellent customer service / client relationship management skills from within the financial services industry. In return Itchyfeet offers a friendly, professional and non-commissioned working environment, excellent base salary, discretionary bonuses, 30 days holiday + your birthday off + public holidays, private healthcare, working hours of 9 am to 5 pm, a parking space and dress down on Friday with breakfast and a beverage. If you would like to join a leading agency, apply for this rewarding non-commissioned opportunity with Itchyfeet Recruitment. Send your cv, by email to jodie@itchyfeet.je
A brilliant opportunity has arisen to be actively engaged in the Claims processes for a leading firm, on a permanent full-time basis. You will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey. This will involve undertaking administration duties relating to the withdrawal process stages for the IOM and Dublin offices as well as proactively contributing to designing and delivering the most positive experience for customers. The successful candidate will hold 5+ A* - C / 9 – 4 GCSE grade, including English and Math, or equivalent, be enthusiastic with a positive approach to work, have strong attention to detail and enjoy delivering quality outcomes and have experience within a life assurance environment.
A new and exciting opportunity has arisen to work as a Purchase Ledger Administrator on a permanent full-time basis. You will help maintain the day-to-day running of the purchase and sales ledgers as part of the company’s administration teams’ financial hub, provide information to the senior management team and general administrative support and assistance to customers, colleagues and management. The suitable candidate will have knowledge of finance in a commercial/retail environment, a strong customer service focus, computerised accounting purchase ledger experience and a high attention to detail. If you’re able to remain calm under pressure, can meet deadlines, have a flexible approach to work and have an accurate eye for detail, get in touch!
A brilliant opportunity has arisen to join a leading commercial telecommunications company as a Retail Sales Advisor on a permanent full-time basis. You will work 5 days per week, Monday to Saturday, Saturdays on a rota basis and Sundays during the Christmas period. You will primarily pro-actively sell products and services, providing customers with guidance and technical support and excellent customer service. Duties will include but not be limited to maximising sales opportunities whilst ensuring products and services fulfil customers’ requirements, dealing with customer complaints and queries, inspecting and testing faulty equipment and accurately accounting for stock, including loans issued and retrieved and assisting with account enquiries. This role will suit someone educated to GCSE standard with 1-2 years’ sales / retail experience and the ability to operate a number of computer systems.
An amazing opportunity has arisen to join a leading commercial telecommunications company as a Retail Supervisor to work alongside our client’s Retail Manager, to manage retail in-store resources, ensuring staff levels are adequate whilst supervising by example and always portraying a professional image. Our client provides an excellent benefits package which will be provided for the successful candidate who will show excellence in customer service, having experience from working in a retail environment with extensive supervisory and people management skills. You will also understand stock and office management and be agile at communicating with other departments and our client’s customers.
Our client is seeking a Fixed and Mobile Network Engineer to join their Operations team on a permanent full-time basis. Duties will include being Technical Lead for all Fixed and Mobile Network applications including capacity management, fulfilment, assurance, monitoring and reporting, being responsible for delivering all 3rd line maintenance, operation and security, activities to agreed SLAs and working alongside solutions architects to implement long-term evolution and delivery of new services and efficiencies within the Fixed and Mobile Network. The ideal candidate will hold relevant technical qualifications or be able to obtain the qualifications within 24 months of appointment, have a good understanding of all underlying signaling and transport protocols in use within the Fixed and Mobile network, including SIP and Diameter and excellent written and verbal communication skills.
Our client is seeking a Business Support, Onboarding to join their team on a permanent full-time basis. You will be responsible for the AML side of the client onboarding process and be the first point of contact for all internal AML/onboarding queries, whilst undertaking and performing a complete client onboarding service for the senior Tax Team. This includes directly liaising with intermediaries and clients, requesting and reviewing CDD ensuring that it is correct and in order and in accordance with regulation and internal P&P’s, to enable client onboardings. The successful candidate will have good technical knowledge of the GFSC AML / CFT framework and risk management, previous experience in a similar role and excellent organisational and administrative skills.
A well-established Bank are seeking a Customer Service Advisor / Cashier to join their friendly team, on a permanent full-time basis. You will be greeting customers at the welcome desk, helping them at the counter or working on other branch tasks, whilst building customer relationships to give them a fantastic experience. The successful candidate will be honest and genuine, and caring about helping people with their finances. Previous banking experience is not essential but you will need to have the ability to act with care and integrity and the flexibility to work in branches across the area and occasional Saturdays when needed. In return our client offers an excellent benefits package.
Our client is seeking a New Business Underwriter to join their friendly Underwriting team, on a permanent full-time basis. You will be responsible for underwriting various new business cases in line with the company business appetite and strategy, as well as acting as a referral point within the team. This is an exciting role for someone with an underwriting background who is looking to join the leading general insurer in the Channel Islands in major growth mode. You will play a pivotal role within the business, assisting with the performance and success of the underwriting team. You will have a passion for service delivery, excellent relationship management skills, be a good communicator and team player. You will ideally have experience working with insurance brokers across a range of insurance products and may possess CII qualifications.
Our client is seeking a New Business Underwriter to join their friendly Underwriting team, on a permanent full-time basis. You will be responsible for underwriting various new business cases in line with the company business appetite and strategy, as well as acting as a referral point within the team. This is an exciting role for someone with an underwriting background who is looking to join the leading general insurer in the Channel Islands in major growth mode. You will play a pivotal role within the business, assisting with the performance and success of the underwriting team. You will have a passion for service delivery, excellent relationship management skills, be a good communicator and team player. You will ideally have experience working with insurance brokers across a range of insurance products and may possess CII qualifications.
A new and exciting opportunity has arisen to join a pro-active team as an Administrator, Investments on a permanent full-time basis. Responsibilities include sourcing, verifying, investigating, and calculating fund prices accurately and promptly. Furthermore, you will process corporate actions by reviewing notifications received ensuring they are communicated as relevant to investors, IFAs, and partners, and completing required system updates. The ideal candidate will have 1+ years’ financial services experience, be committed to providing and outstanding customer service including building trust and confidence in all relationships internal and external and have a competent understanding of securities and investments and investment instruments.
A brilliant opportunity has arisen to work as a Retail Sales Consultant on a part-time, permanent contract for 30 hours per week. The role will have you providing an efficient, professional sales and support service to customers looking to purchase products and services sold by the company including mobile and residential fixed services. This is a strongly customer-focused role, in which training will be provided on areas such as licence and regulatory rules applying to the position, retail policies, processes and procedures as well as security awareness. It is essential for the applicant to have good personal presentation, good verbal communication skills, previous sales experience and an enthusiasm for technology. If you are a self-motivated individual who can work as part of a team or on your own, get in touch as our client would love to hear from you!
Our client is seeking a System Support Analyst with strong customer services and client facing skills to join their team, on a permanent full-time basis, with participation in an on-call rotation that requires some weekend work on a scheduled basis. You will provide a customer interface for the IT Service Delivery team through the day-to-day operation and management of the Company’s IT Service Desk. Main duties will be supporting employees in the use of their computers and associated applications including Microsoft Windows, Microsoft Office, Aderant Expert, and iManage. You will also provide support on the standard set of applications that are used by the lawyers, professionals and business services teams locally in Dublin and throughout their global offices, and as such you will possess expertise in Microsoft desktop operating systems, applications, as well as deployment and management systems.
A new and exciting opportunity has arisen for two Pharmacy Assistants to join our client’s established team, on a permanent full-time basis, working 5 day weeks and alternate Saturdays. You will provide excellent customer service for a business that has built strong relationships with their customers. This is a retail focused position that requires delivery of outstanding customer service. This is a busy and fast-paced environment, and so you need to be able to work under pressure, with good attention to detail. Although previous experience is desirable, full training will be provided. Commitment to further development and education is essential.
Showing jobs 1 to 50 of 96.
