Showing jobs 1 to 45 of 45.
Our client is seeking a dedicated and proactive Customer Service Executive to join their Client Service team within the Personal & Premium Banking sector. This full-time role involves assisting with day-to-day client service operations, managing client banking requirements, and supporting the team during busy periods. The ideal candidate will be client-focused, with strong communication skills and a keen interest in banking. While experience in a banking role is desirable, it is not required. A positive and innovative approach to work is essential. Click here to read more.
Our client is seeking a dedicated Customer Service Advisor to join their Consumer Sales and Service team on a full-time, permanent basis. As part of this dynamic team, you will be responsible for delivering exceptional customer service across various channels, including voice, email, SMS, social media, and more. You will work closely with the Team Manager to ensure customer interactions are handled efficiently, contributing to the overall success of the business. Click here to read more.
Our client is seeking a Service Concierge Relationship Manager to join their expanding Customer Experience team. This role is designed to provide a "concierge" style service to high-value partners and customers, offering a single point of contact for all interactions and requirements. The successful candidate will play a pivotal role in delivering first-class support, ensuring a gold standard experience for all high-value customers and partners. Click here to read more.
Our client is seeking a Senior Customer Services Administrator to join their New Business team on a permanent basis. This role is ideal for an experienced administrator with a strong understanding of customer due diligence, new business acceptance, and regulatory requirements. The successful candidate will be responsible for reviewing new business applications, ensuring compliance with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) controls, and liaising with financial advisers and customers to gather outstanding information. Attention to detail and adherence to regulatory standards are key aspects of this role. Click here to read more.
Our client is seeking a dedicated Customer Support Representative to join their team in Jersey. The successful candidate will work collaboratively across the business to deliver an excellent customer experience by providing high-quality support to both external and internal customers. This role involves assessing and meeting clients’ needs to maintain high customer satisfaction. Click here to read more.
Our client is seeking a Customer Service Representative to join their Jersey Administration Team. This role involves acting as the first point of contact for visitors and callers, and undertaking various administrative tasks as identified by the Accounts Manager and Jersey Managing Director. The position is full-time and reports to the Jersey Managing Director. Click here to read more.
We are seeking an experienced Service Review Manager to join our client's Service Delivery team, focusing on quality control, problem-solving, and the continuous development of the client services. With a strong technical IT background, you will lead and maintain IT service reviews, ensuring that technical support provided to clients meets the highest standards. Key responsibilities include managing SLAs, tracking service performance, and collaborating with Service Delivery and Account Management teams to achieve positive outcomes for clients. You will also manage and investigate service-related risks or complaints, oversee critical incidents, and contribute to continuous improvement initiatives. The ideal candidate will be highly organised, self-motivated, and capable of managing multiple work streams while maintaining excellent interpersonal relationships with both clients and internal stakeholders. Experience in a service delivery environment, strong problem-solving skills, and the ability to interact with board-level personnel are essential, along with a professional outlook and a commitment to integrity. A technical background is highly desirable.
Our client is seeking a Senior Client Services Representative, to join their team on a permanent full-time basis. You will provide support and mentorship for other team members in order to enable team development, handle complex queries, interact with customers via email, telephone and video conference and provide guidance on company products. The ideal candidate will have experience in a customer-focused environment within the services sector and of mentoring colleagues and have the ability to communicate clearly and in a manner that inspires customer confidence.
We have a new opportunity for a Customer Experience Representative, to join our client's team on a permanent full-time basis. You will respond to customer queries, provide compliant and high level service to minimise where complaints and disputes escalate, including to the Channel Islands Financial Ombudsman and become a role model with outstanding customer service when interacting with customers and colleagues, tailoring to customer’s needs depending on their circumstances. The successful candidate will have extensive prior experience in customer service complaints and a commitment to challenging views that detrimentally impact the customer journey.
We have a new opportunity for a Customer Experience Representative, to join our client's team on a permanent full-time basis. You will respond to customer queries, provide compliant and high level service to minimise where complaints and disputes escalate, including to the Channel Islands Financial Ombudsman and become a role model with outstanding customer service when interacting with customers and colleagues, tailoring to customer’s needs depending on their circumstances. The successful candidate will have extensive prior experience in customer service complaints and a commitment to challenging views that detrimentally impact the customer journey.
Our client is seeking a Member Support Advisor to join their friendly team, on a permanent full-time basis. This opportunity is shift rota based and therefore you will need to be able to work flexible hours. Duties will include handling problems, enquiries and complaints, provide appropriate solutions and alternatives within the time limits and to a full resolution and providing KYC checks and ensuring high levels of customer service. The ideal candidate will have good IT skills and the ability to work as part of a team and independently.
Do you have previous management experience within a retail store? Are you ready for a new challenge? If so, our client is seeking an Assistant Manager to join their team, on a permanent full-time basis. Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering the firm’s brand through the visual proposition. You will support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines. Management level experience of operational, stock, IT and cash management are essential for this role.
Our client is looking for Customers Services Advisors for their busy office on a permanent full-time basis. In this role you will be quoting customers and providing accurate prices including product selection, onboarding new customers and showing them how to use automated and self-service systems and also providing general customer service. Candidates must be very ICT proficient and have excellent attention to detail.
We are currently recruiting for a Client Services Senior Associate, to work within our clients Operations department. You will actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and performance development plan, take ownership of and resolve any queries through to a satisfactory conclusion. The successful candidate will hold ICA qualified to Certificate level, experience in handling external telephone calls with both clients and independent financial advisors and have previous experience in Life Assurance or a similar customer service-based industry.
Our client is seeking a Customer Service Representative, to join their friendly team. The ideal candidate will enjoy working collaboratively with the Broking Teams and wider business to contribute to the delivery of an excellent customer experience by providing high-quality customer support to both internal and external customers and assessing and meeting clients’ needs in a manner designed to maintain high customer satisfaction and establish long term and effective relationships. Candidates will have experience of working in a busy highly customer focused service delivery role, excellent customer care and inter-personal skills.
Our client has a new opportunity for a Manager, Retail, further details to follow. Get in touch by email or phone to find out more.
Our client is looking for someone to assist their customers through different communication channels in their languages of proficiency and other languages with the help of translation tools and existing content. You will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes. The ideal candidate will have at least 2 years' of customer service experience and excellent computer and typing skills. Candidates need to speak Italian, German, or Polish as a second language.
Due to work demands our client would like to hire an Experienced Administrator to join their team. The role is in the Customer Services team working with clients via email and supporting online meetings. The candidate would need to be very organised, a team player and adaptive working in a small office supporting Global clients. - 80% of the day you will be supporting clients with survey set up, administration and post survey delivery. - 10% - The role will also entail helping with the general admin, internal projects (process review etc) and working under the guidance of the Accounts team dispatching and managing stock and shipments. - 10% - supporting the Business development and Strategy team. The candidate would need to be proficient in all Microsoft products (especially Excel and mail).
Our client is a global investment manager seeking an individual to join a team of six people providing operational and client support to Wealth Management teams in Guernsey and London. They maintain strong relationships between business centres with a main goal of providing service excellence to colleagues and clients. Duties will include arranging call backs for payment instructions, processing client investment orders and dealing with client queries. The ideal candidate will have experience in a client focused finance environment and good working knowledge of Microsoft Office. Although previous experience would be beneficial, the firm would be delighted to hear from candidates keen to learn and grow.
Our client’s success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide their clients with a modern, distinctive luxury experience. As a Deputy Manager you will be an inspirational member of the team who will assist with all operating processes, whilst working alongside the Showroom Manager to lead and motivate the team, sharing your passion about the fabulous products. The ideal candidate will have a proven record of delivery in a retail environment, previous retail management experience and the ability to manage and deliver operating costs.
Itchyfeet Recruitment is a leading and professional offshore recruitment agency with offices in Jersey, Guernsey, and the Isle of Man. We specialise in providing permanent, temporary recruitment, and payroll services, catering to a wide range of sectors from entry to executive levels.
Our client has a new opportunity for a Store Supervisor, further details to follow. Get in touch by email or phone to find out more.
Our client is seeking a Reservations Sales Agent on a permanent basis where you will effectively handling travel bookings and enquiries over the phone, whilst maintaining a superior standard of customer service in order to achieve the company's sales and service targets. You will book and package the product range including, flights, accommodation and transfers. Working in a team environment, the role is focused on service excellence and being the expert on the product range. The successful candidate will have excellent communication and team skills, with the ability to multitask. If you are looking for an exciting position outside of the finance industry then this role may be perfect for you.
This is a fantastic new permanent, full-time opportunity for an aftersales administrator where you will be responsible for ensuring all administration is kept in line with the company’s procedures, respond to client queries, oversee repairs and handle any client complaints in a timely and efficient manner. The ideal candidate will have excellent project planning, change and time management capabilities, is results focused and has excellent interpersonal and communication skills.
In this pivotal role, you will collaborate closely with the Manager and Supervisor to ensure the efficient delivery of services to both internal and external clients. Your responsibilities will encompass work allocation, process proficiency, problem-solving, and an unwavering commitment to quality. Your excellent communication skills and attention to detail will be instrumental in maintaining high service standards. As a mentor and trainer, you will play a crucial part in fostering team growth and individual development. If you're looking for a challenging yet rewarding position in a supportive and progressive environment, we encourage you to apply.
Our client is seeking two Administrators, to join their Client Relationship Team on a permanent full-time basis. You will be dealing with administrative tasks relating to retirement products and responding to and actioning member queries and administrative requests. The ideal candidate will have 1-2 years’ experience in a client servicing or financial services role, experience of pensions administration is desirable.
As a Retail Support Administrator, you will be at the forefront of support for a large retail group. Forming part of a small team investigating and resolving all queries relevant to your team’s department, whilst working closely with the buying team to undertake duties such as ensuring suppliers are upholding their end of agreed terms and conditions, reconciling credit notes and preparing and importing new product listings. The ideal individual will be organised with excellent time management skills, comfortable working with Microsoft office and flexible and versatile towards the office workload.
Itchyfeet Recruitment are working on this new fantastic opportunity for a Business Services Executive, Marine Services to join our client’s friendly team. You will provide day-to-day support in relation to entity administration, compliance, banking relationships and other supportive tasks as required. Duties will include the maintenance of electronic filing systems, ownership of the bank account opening process, liaising with clients, employees and external bodies such as international authorities, banks and pension providers and any adhoc projects as and when required. The ideal candidate will be self-motivated and enthusiastic, have strong organisational skills and good use of initiative with the ability to work as part of a team and also independently.
Itchyfeet Recruitment are working on a unique opportunity for a candidate to work in Network Management for a fast growing and ambitious, Marketing and Technology company in the online gambling space. Our client is seeking an Account Manager to help manage and grow the accounts of their clients, on a permanent full-time basis. You will play a crucial role in the company’s overall growth. If you are a keen problem solver, able to manage multiple projects at once and have a good eye for detail and error spotting, then our client would love to hear from you! This is an exciting opportunity for an ambitious and driven individual to gain hands-on responsibility and progress in their career.
Our client is seeking for Sales Consultants to join their showroom team, three on a permanent full-time basis and one on a part-time basis at 20 hours per week. You will play a crucial role in assisting the showroom to deliver the sales targets and achieve key objectives. Looking to build on your retail and product knowledge, you will be a dedicated and committed team player with a passion for delivering excellent customer service ensuring that everyone has the exceptional experience that they have come to expect. The ideal candidate will have excellent communication skills, be a dedicated team player and have the ability to work in a professional manner at all times. If you are passionate about jewellery and delivering great customer service then get in touch as our client would love to hear from you!
Our client is seeking for Sales Consultants to join their showroom team, three on a permanent full-time basis and one on a part-time basis at 20 hours per week. You will play a crucial role in assisting the showroom to deliver the sales targets and achieve key objectives. Looking to build on your retail and product knowledge, you will be a dedicated and committed team player with a passion for delivering excellent customer service ensuring that everyone has the exceptional experience that they have come to expect. The ideal candidate will have excellent communication skills, be a dedicated team player and have the ability to work in a professional manner at all times. If you are passionate about jewellery and delivering great customer service then get in touch as our client would love to hear from you!
An amazing opportunity has arisen to join a leading commercial telecommunications company as a Retail Supervisor to work alongside our client’s Retail Manager, to manage retail in-store resources, ensuring staff levels are adequate whilst supervising by example and always portraying a professional image. Our client provides an excellent benefits package which will be provided for the successful candidate who will show excellence in customer service, having experience from working in a retail environment with extensive supervisory and people management skills. You will also understand stock and office management and be agile at communicating with other departments and our client’s customers.
A new and exciting opportunity has arisen for two Pharmacy Assistants to join our client’s established team, on a permanent full-time basis, working 5 day weeks and alternate Saturdays. You will provide excellent customer service for a business that has built strong relationships with their customers. This is a retail focused position that requires delivery of outstanding customer service. This is a busy and fast-paced environment, and so you need to be able to work under pressure, with good attention to detail. Although previous experience is desirable, full training will be provided. Commitment to further development and education is essential.
Our client is seeking an IT Engineer from Junior to Senior level to join their team on a permanent full-time basis, where on-site support and training will be provided. You will work closely with technicians as they support the existing, new and 3rd party clientele and build relationships with both internal and external customers. Duties will include installing and maintaining computer hardware, fault finding, repair and installation of PCs and servers and supporting both desktop and server operating systems and application software. Working a 37.5 hour week, you may be asked to work the occasional weekend to support customer mitigations or set up hardware where you will be supervised and time will be given back in lieu. If, in time, you become part of a 24x7 on-call rota, additional remuneration will be given for this. This is an opportunity not to be missed for an experienced IT candidate or someone starting their IT career / changing careers.
A wonderful permanent part-time 25 hours per week opportunity has arisen to work as a Retail Support Executive in a leading commercial company. You will provide sales support within the team including managing online sales, booking in / allocating stock, assisting with fixed / fibre broadband activations and providing sales support in the store during busy periods. Key duties include daily banking, online sales, booking in stock, dealer management and the administration of handset repairs. The ideal candidate will be educated to GCSE level, be highly motivated with good organisational and communication skills.
Our client is seeking an Assistant Broker / Underwriter to join their Underwriting department on a permanent full-time basis. You will deal with clients over the telephone and via email to ensure that retention and sales targets are maximised through the provision of efficient communication and negotiation skills, whilst maintaining thorough and accurate records of all customer interactions. You will be required to learn and understand the legal principles of insurance contracts and the company insurance products. The ideal candidate will have knowledge of Windows based programmes, excellent communication and timekeeping skills, the ability to work alone and as part of a team and good overall work and presentation skills.
Our client is seeking a Broker / Underwriter to join their Underwriting department, on a permanent full-time basis. You will deal with clients over the telephone and via email to ensure that retention and sales targets are maximised, through the provision of efficient communication and negotiation skills, whilst maintaining thorough and accurate records of all customer interactions. You will be required to learn and understand the legal principles of insurance contracts and insurance products. The ideal candidate will have knowledge of windows based programmes, excellent communication skills, the ability to work alone and as part of a team and have good timekeeping and presentation of themselves and their work.
Our client is seeking an Assistant Manager to join their friendly Retail Operations team, on a permanent full-time basis. This individual will share our client’s love of delighting others, whilst taking accountability for supporting the Store Manager in leading the team to achieve sales targets and delivering outstanding customer service. Duties include being responsible for all aspects of till management including the number of open tills, till issuing, cash handling and variances and stock control in addition to supporting the recruitment and on-going training and development of the team. The ideal candidate will be an experienced and commercially focused retail manager with strong coaching and development skills, previous line management experience and the ability to multitask and meet deadlines.
New and Exciting Dog Groomer Opportunity in Guernsey!
Paws Pitstop is seeking an experienced Dog Groomer to join their business as it launches in Guernsey!
You will be able to comply with dog owners’ instructions as well as accommodate any special requests they may have. You will also have a calming presence to soothe dogs and the ability to stand on your feet for long periods of time. Previous experience is essential.
To receive a full job description or apply for this position, please contact Alexa Dodds directly via email: alexa_dodds@hotmail.com
Facebook: Paws Pitstop Jersey
Instagram: @pawspitstop
Our client is offering an exciting opportunity for a Trainee Technical Specialist to join their Technology & Support team on a 2-year apprenticeship scheme. This full-time, fixed-term role is based at their headquarters in the Isle of Man. Under the guidance and support of the technical team, the successful candidate will gradually build their technical knowledge to handle customer service delivery requests, manage operational network and service-related issues, and contribute to project assignments. Click here to read more.
Our client is seeking a Customer Greeter, to join their friendly team on a temporary full-time basis for a period of 2 months. You will provide an efficient, professional sales and support service to customers enquiring about and requiring to purchase products. You should be able to demonstrate and sell products and be fully competent in the use of the computerised systems. You will need to have good verbal communication skills, previous sales experience and knowledge of Microsoft Office.
Our client has a new opportunity for a Customer Service Agent on a temporary basis for a period of 3 months, further details to follow. Get in touch by email or phone to find out more.
Our client is seeking a Customer Provisioning Agent, to join their friendly team on a temporary basis for a period of 12 months. You will play a vital role in ensuring a seamless and exceptional customer experience for the firm’s mobile and fixed line customers. With excellent customer focus and communication skills, you will process service orders, handle customer queries and work collaboratively with various teams to deliver the most appropriate solution for each customer's needs. If you're passionate about providing outstanding customer service and have a keen eye for detail, this exciting opportunity could be the perfect fit for you.
Our client is seeking a Customer Provisioning Agent, to join their friendly team on a temporary basis for a period of 12 months. You will play a vital role in ensuring a seamless and exceptional customer experience for the mobile and fixed line customers. With excellent customer focus and communication skills, you will process service orders, handle customer queries and work collaboratively with various teams to deliver the most appropriate solution for each customer's needs. If you're passionate about providing outstanding customer service and have a keen eye for detail, this exciting opportunity could be the perfect fit for you.
Our client is seeking a Customer Provisioning Agent, to join their friendly team on a temporary basis for a period of 12 months. You will play a vital role in ensuring a seamless and exceptional customer experience for the mobile and fixed line customers. With excellent customer focus and communication skills, you will process service orders, handle customer queries and work collaboratively with various teams to deliver the most appropriate solution for each customer's needs. If you're passionate about providing outstanding customer service and have a keen eye for detail, this exciting opportunity could be the perfect fit for you.
Showing jobs 1 to 45 of 45.
