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Relationship Manager, Sales Department x2 - Isle of Man

Do you have proven experience in relationship management, coupled with good sales and negotiation skills? Do you have an interest in financial products and markets and are able to explain complex information clearly and simply? If so, this permanent full-time opportunity could be perfect for you! As a Sales Relationship Manager you will be responsible for managing a portfolio of 300-500 clients,  building and maintaining relationships with within the client base. You will assist clients in making the right decisions with regards to their accounts, solve any business or technical challenges and highlighting additional services and offers that may be advantageous. This role will involve identifying and pitching products based on client needs, this will be done in a professional, consultative and compliant manner.

Store Manager - Guernsey

Our client is seeking an individual with at least 2 years’ managerial experience in a customer-facing / retail role, to join their team, on a permanent full-time basis, to lead the store team, and operate the outlet by maximising profitability, providing high levels of customer service and developing a strongly motivated team of colleagues. You will correctly use systems and procedures to control financial aspects of the business associated with achieving set budgets as well as comply with the terms of all relevant Health and Safety legislation and our Statement of Corporate Principles, to provide and maintain a healthy and safe working environment. If you have exceptional leadership skills, patience and the ability to remain calm in stressful situations along with effective time-management skills, then get in touch as our client would love to hear from you!

Fashion Retail Administrator & Buying Support - Guernsey

This full or part-time unique opportunity is effectively a combination of two elements, the first to oversee and be responsible for general Head Office Fashion Administration to support the invoicing function and the second to work with our client’s Fashion team & their Far East supply chain. The role involves working very closely with their UK and Guernsey buying team, worldwide suppliers, and factories in India and Asia. You will be on hand to support the group through stock file management, reconciliation of invoices, reacting to centre queries and raising orders with suppliers. The successful candidate will thrive in a fast-paced environment where excellent communication skills, a positive attitude and a calm approach to a very full workload are paramount. You will have a sharp mind and a desire to learn, and not be afraid to take on new challenges.

Fashion Retail Administrator & Buying Support - Guernsey

This full or part-time unique opportunity is effectively a combination of two elements, the first to oversee and be responsible for general Head Office Fashion Administration to support the invoicing function and the second to work with our client’s Fashion team & their Far East supply chain. The role involves working very closely with their UK and Guernsey buying team, worldwide suppliers, and factories in India and Asia. You will be on hand to support the group through stock file management, reconciliation of invoices, reacting to centre queries and raising orders with suppliers. The successful candidate will thrive in a fast-paced environment where excellent communication skills, a positive attitude and a calm approach to a very full workload are paramount. You will have a sharp mind and a desire to learn, and not be afraid to take on new challenges.

Retail Sales Advisor - Guernsey

A unique opportunity has arisen to join a leading commercial Telecommunications company as a Retail Sales Advisor on a permanent full-time basis, including a Saturday with a day off in the week. The primary purpose of this role is to pro-actively sell products and services, providing customers with guidance and technical support, with excellent customer service. Accountabilities will include but not be limited to maximising sales opportunities whilst ensuring products and services fulfil customers’ requirements, dealing with customer complaints and queries, inspecting and testing faulty equipment and accurately accounting for stock, including loans issued and retrieved and assisting with account enquiries. This role will suit someone educated to GCSE grade C or above in Maths and English, 1-2 years’ sales/retail experience and the ability to operate a number of computer systems.

Retail Supervisor - Guernsey

An amazing opportunity has arisen to join a leading commercial telecommunications company as a Retail Supervisor to work alongside our client’s Retail Manager, to manage retail in-store resources, ensuring staff levels are adequate whilst supervising by example and always portraying a professional image. Our client provides an excellent benefits package which will be provided for the successful candidate who will show excellence in customer service, having experience from working in a retail environment with extensive supervisory and people management skills. You will also understand stock and office management and be agile at communicating with other departments and our client’s customers.

Banking Officer - Guernsey

A brilliant opportunity has arisen for a Banking Officer to join our client’s Private Equity (PE) Operations team, on a permanent basis. This team offers a first class service to a group of PE clients and work as a close team to ensure deliverables are met. You will be working as a key senior member within the investor administration team whilst providing additional support to the wider team that administers a group of fund clients with active investment portfolios. If you have previous in depth experience as a PE Senior Fund Administrator / Team Leader, excellent management and organisation skills, a customer service orientation with a concern for quality and initiative to complete procedures and checklists to proactively support others in the wider team, then this role could be for you! Signatory experience would be preferred.

Till & Customer Service Manager - Jersey

A new and exciting opportunity has arisen for a Till & Customer Service Manager to join a well-established company, on a permanent full-time basis, to ensure the till team provide excellent customer service along with impeccable levels of accuracy. You will carry out effective analysis of transactional reports and take responsibility for ensuring company policies and procedures are being adhered to by the till team. You will implement solutions to problems as they arise and seek advice when required. The ideal candidate will be immaculately presented, professional and friendly with a genuine interest in customer service, as well as having a good eye for detail. If you are passionate about customer service, polite and outgoing, and someone who would always put customers first, then our client would love to hear from you!

Ref: 24102
Customer Services & Investments opportunities - Isle of Man

Due to continued expansion our client has a number of exciting new opportunities in their Customer Services and Investments Departments! These roles are at different levels in the organisation, from entry level to more specialist positions, based in Castletown. If you have the relevant experience and are looking for the next step in your career, or would like to start your career in the Financial / Insurance environment, then our client would love to hear from you!

HelpPoint Consultant - Isle of Man

Our client is seeking a customer loving candidate with good telephone skills who has the ability to respond to customer queries and complaints in an efficient and professional manner, while adhering to their policies and procedures. You will be able to accurately understand clients’ requests and issues by confirming and clarifying information with them and escalating any issues when necessary. The role is very much based on the telephone therefore the successful candidate will have excellent written and verbal communication skills and although the ability to speak Spanish would be useful it is not a requirement. You will however require a minimum of 5 GCSE’s or equivalent, including Maths and English, good organisational and time management skills with an emphasis on quality and the ability to work to deadlines.

Commercial Administrator / Customer Service - Jersey

This is a fantastic opportunity for a candidate to be the first point of contact for all visitors to our client’s office. You will also man the informal reception and answer telephone calls and process and deliver internal and external mail. Duties include but are not limited to the photocopying of customer’s ID and proof of address and issuing documentation and banking cash and cheques on a daily basis. This role would suit someone with a bit of “gusto” about them who is engaging with a bright personality. This may suit a junior administrator or GAP year student who has the confidence to upsell products and who has a minimum of ‘C’ in GCSE English and Maths or equivalent.

Ref: 24288
Senior Administrator, Settlement, Dealing & Asset Team - Isle of Man

An exciting new position has opened to work as a Senior Administrator, supporting our clients’ Settlement, Dealing and Asset Team. You will provide a service to the customer in line with company values, place and authorise trades, retrieve contract notes, and complete and settle trades. You will also support the cash management process, act as a subject matter expert, support the team lead / management team by delivering training and coaching to team members and act as a positive role model amongst other duties. This role would suit a professional with excellent customer service skills and previous experience in training and coaching who is diligent and conscientious in the accuracy of their work with an excellent attention to detail.

Claims Assistant - Jersey

Itchyfeet has an exciting entry level vacancy for a Claims Assistant, to work on a permanent full or part-time basis, working either 25 or 35 hours per week, to manage the day to day duties in their office, including the management of incoming post, payment of claims, answering the telephone and processing incoming claims recoveries. This is a junior role within the team with the opportunity to move to a Claims Handling role. The successful candidate will preferably have office experience but this is not essential. You will need to manage your time effectively by prioritising and organising your workload to ensure that deadlines are always met, have strong written and verbal communication skills and be able to take personal responsibility for the accuracy and quality of your work.

Ref: 24348
Claims Assistant - Jersey

Itchyfeet has an exciting entry level vacancy for a Claims Assistant, to work on a permanent full or part-time basis, working either 25 or 35 hours per week, to manage the day to day duties in their office, including the management of incoming post, payment of claims, answering the telephone and processing incoming claims recoveries. This is a junior role within the team with the opportunity to move to a Claims Handling role. The successful candidate will preferably have office experience but this is not essential. You will need to manage your time effectively by prioritising and organising your workload to ensure that deadlines are always met, have strong written and verbal communication skills and be able to take personal responsibility for the accuracy and quality of your work.

Ref: 24348
Customer Service Officer / Personal Banker - Guernsey

This is a fantastic opportunity for a candidate to make a positive impact to our client’s customers, as you deliver successful customer and business outcomes. You will provide outstanding service in every interaction with customers from the first contact, helping the organisation to achieve its goals and engage with and educate customers in the different ways to bank, supporting them in choosing and self-serving the right service/product options for their personal needs and/or booking customer financial Health Checks. You will also accurately and compliantly complete processes and procedures while providing the customer with a seamless and positive experience and being accountable for taking the correct actions to deliver the best service. The successful candidate will have a passion for customer service, strong attention to detail and have the ability to thrive under pressure, with the determination to continuously improve standards.

Junior Trust Officer - Isle of Man

As a Junior Trust Officer, you will assist the wider Trust and Private Wealth team with the administration of an expansive portfolio of companies, trusts and structures. You will liaise with colleagues across the department and wider business to streamline communication and efficiencies. With the support of the team, you will have the opportunity to liaise with a range of clients, intermediaries and banks to provide an excellent service. You will also assist senior team members with administrative tasks including preparation for meetings, drafting client emails and supporting the timely processing of payments. The successful individual will be an inquisitive candidate with good communication and organisational skills who is holding, or studying towards a relevant professional qualification. 

Retail Support Administrator - Guernsey

As a Retail Support Administrator you will be at the forefront of support, forming part of a small team investigating and resolving all queries relevant to your team’s department, whilst working closely with the buying team. Key elements of this role are invoice reconciliation and database management which will involve ensuring suppliers are upholding their end of agreed terms & conditions / cost prices & discounts and highlighting all instances in which suppliers are failing to do so, reconciliation of credit notes and goods received, preparing and importing new product listings / updating current product data within the system and investigating and seeking resolution to product queries raised. This role would suit an individual with a clear and logical approach who is accurate with good attention to detail and a confident communicator.

Administrator, AML - Isle of Man

Itchyfeet are working on a fantastic new opportunity to work for a leading life assurance and capital redemption bond provider as an Administrator, AML in our client’s office in Onchan. You will contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached. This requires excellent, proactive and quality based customer service across a range of service disciplines. You will be an integral feature of the Client Services philosophy, enabling a multi-disciplined approach cross-skilling, learning and developing. The individual must hold 4 GCSE’s grade C and above, including Maths and English and/or NVQ level 1 or equivalent, a good attention to detail and excellent communication and interpersonal skills with the ability to work as part of a team.

Branch Manager - Guernsey

A fantastic opportunity has arisen for a Branch Manager to join a leading Banking firm, to work with people who are passionate about making a difference to customers, businesses and communities. In leading this team you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values. Working full time you will ensure the smooth operation of all branch tasks and nurture your team to be the very best they can be. You’ll make the most of your best talent, developing people, using your observation, feedback and mentoring skills. Establishing relationships with colleagues and customers alike, you'll build great teams with a reputation for great local service! If you have previous retail management experience, strong organisational skills, the ability to resolve issues when things don’t go well and flexibility to work across multiple branches, then get in touch!

Administrator - Guernsey

Itchyfeet has a new full time, permanent role for a confident individual to join their team. You will be responsible for managing & reconciling selected broker/agent accounts and inward/outward bank accounts. You will also administer daily banking duties, prioritise payments and direct debits and play a pivotal role within our client’s business, assisting with the performance and success of the Operations team. You need to have a passion for service delivery, great customer relationship skills and be a good communicator and team player to ensure all month end deadlines are met. The successful candidate will have credit control and/or customer accounts reconciliation experience, possess good Excel knowledge and be self-motivated, organised and be able to work under own initiative.

Customer Service Administrator - Guernsey

A fast-paced and rapidly growing company is seeking an individual to join their busy team, on a permanent basis. Working as part of a team of Customer Service Administrators, you will have responsibility for ensuring incoming telephone calls, emails and other customer related queries are dealt with efficiently and effectively. In addition, you will be required to take ownership of ensuring that queries are followed up as necessary and dealt with as quickly as possible ensuring continuity in the delivery of exceptional customer care that the company is recognised for. The ideal candidate will have strong interpersonal, IT and communication skills, with experience in a retail or e-commerce environment. Your working hours will be 9.30-6pm weekdays, 8-4pm on weekends as this is shift work.

Customer Support Administrator - Isle of Man

In this fantastic new role, you will work as a Customer Support Administrator, effectively delivering excellent customer service to clients and IFAs by the processing of telephone calls, email and Webchat requests within specified servicing times. The successful candidate will hold a GCSE (or equivalent) grade C or above for Maths and English, have a minimum of 1 years’ experience in financial services, a good working knowledge of MS Office applications, the ability to draft letters and face, with experience working in a customer facing administrator role. This could be the next opportunity you have been searching for, within the insurance and customer service sectors!

Administrator, Heritage - Isle of Man

Itchyfeet has a new and fabulous opportunity for an Administrator to join our clients’ Heritage team to be responsible for the accurate and efficient completion of standard and complex administrative tasks. You will provide proactive and reactive contact with customers and ensure all pending work is carried out efficiently and correctly. You will also assist your colleagues to manage the daily work and measure the team’s performance in relation to good customer outcomes. The successful candidate will have at least 4 GCSE’s Grade C to include Maths and English and/or NVQ Level 1 – or equivalent, good attention to detail, previous office experience and be pc literate in MS Office products. You will also have good communication and interpersonal skills and the ability to work well individually and as part of a team.

Administrator, Standing Data & Pricing - Isle of Man

Itchyfeet are working on a fantastic new opportunity to work for a leading life assurance and capital redemption bond provider as an Administrator, Standing Data and Pricing in our client’s office. You will contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached, this requires excellent, proactive and quality based customer service across a range of service disciplines. You will be an integral feature of the Client Services philosophy, enabling a multi-disciplined approach cross-skilling, learning and developing. The successful candidate will hold 4 GCSE’s grade C and above, including Maths and English and/or NVQ level 1 or equivalent, a good attention to detail and excellent communication and interpersonal skills with the ability to work as part of a team.

Senior Administrator, Onboarding & New Business - Isle of Man

As a Senior Administrator you will support the transformation and the future growth of our clients’ business within the customer services function, so it can stand out for the experience and service delivered by building on service reputation, and delivering market-leading service excellence for our customers and advisers. You will actively engaged in the resolution of customer and adviser queries whilst demonstrating a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with the firm. This will involve resolving a wide range of queries for both the IOM and Dublin office as well as contributing to designing and delivering the most positive experience for customers. If you are a confident self-starter with a desire to develop your career un a customer centric environment, this could be the role for you!

Senior Administrator, Maintenance - Isle of Man

Our customer-focused client who deal with retirement, investment and protection needs is seeking a Senior Administrator to join their growing team. You will be actively engaged in the Maintenance processes for their customers, demonstrating a proactive and positive desire to deliver the best possible customer experience for customers. This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and Dublin office of as well as proactively contributing to designing and delivering the most positive experience for customers. If you have a minimum of 5 A*-C / 9-4 Grade GCSES including Maths and English or equivalent, are a confident self-starter and a great team player, with ability to take a logical and organised approach to problem solving, get in touch!

Senior Administrator, Tax and Technical ROW - Isle of Man

Itchyfeet are working on a fantastic new opportunity to work for a leading life assurance and capital redemption bond provider as a Senior Administrator, Tax and Technical ROW. You will contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached. This requires excellent, proactive and quality based customer service across a range of service disciplines. You will be an integral feature of the Client Services philosophy, enabling a multi-disciplined approach cross-skilling, learning and developing. The individual must hold 4 GCSE’s grade C and above, including Maths and English and/or NVQ level 1 or equivalent, a good attention to detail and excellent communication and interpersonal skills with the ability to work as part of a team. You will also need life industry experience and tax experience would be beneficial.

Onboarding & Account Management Assistant - Isle of Man

An established e-wallet application company is seeking a candidate to join their team to assist with providing exceptional administration and account services to clients. This business specialises in creating compelling products for leading financial technology clients. You will be responsible for sending out application packs and supporting the clients through the onboarding process, the ordering of manual cards, liaising with internal and external stakeholders and complete the month end stats reporting. You will also manage the day-to-day running of active non-gaming accounts. The successful candidate will ideally have experience in administration and account management.

Retail Sales Consultant - Jersey

A brilliant opportunity has arisen to work as a Retail Sales Consultant on a full-time, permanent contract. The role will have you providing an efficient, professional sales and support service to customers looking to purchase products and services sold by the company including mobile and residential fixed services. This is a strongly customer-focused role,  in which training will be provided on areas such as licence and regulatory rules applying to the position, retail policies, processes and procedures and security awareness. It is essential for the applicant to have good personal presentation, good verbal communication skills, previous sales experience and an enthusiasm for technology. If you are a self-motivated individual who can work as part of a team or on your own, get in touch as our client would love to hear from you!

Ref: 24079
Account Manager - Isle of Man

Our client is seeking an energetic and bright individual who works well in a team environment and is skilled in sales. The Account Manager will be a part of the Crewing Services team and on a daily basis will easily engage with high net worth clients and vessels masters. This role involves the cross selling of crew insurance products, foreign exchange at payroll, crew security checks, new HR management system and there will also be other ad-hoc projects from time to time. If you are enthusiastic and ambitious with natural relationship building qualities, then this could be the perfect opportunity for you!

Senior Officer, Relationship Support - Jersey

Itchyfeet has a fabulous new full-time, permanent opportunity for a candidate to provide front line support to our client’s Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favorable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters. You will develop a sound understanding of the client’s needs, addressing client’s queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments. The successful candidate will hold a Finance and Accounting qualification and a minimum of 4+ years’ relevant industry experience.

Ref: 24065
Registry Officer - Jersey

We have received an exciting new vacancy for a Registry Officer to join our client’s team, on a permanent basis, to be responsible for evaluating and authorising applications for island legal entities and evaluating if the business type and individuals pose any risk to the island’s reputation of being a well-regulated and controlled jurisdiction. Within this interesting role you will provide a high quality, effective and efficient service to users of the registry by telephone, email and customer portal and review and approve applications in line with established procedures. This would be an ideal role for someone with strong communications skills, good attention to detail, a focused approach to work and effective IT skills including MS office. It would be advantageous to have Compliance / Corporate experience.

Ref: 24047
Corporate Governance Officer - Isle of Man

Due to growth our client  is looking to recruit a full-time Corporate Governance Officer to join their Fund Administration team, to provide support for the administration and governance of both private and publicly listed structures. You will provide administration, co-sec and general management services to client/company funds, ensuring high standards of customer service are met and compliance with applicable regulations / company policies & procedures / corporate governance framework. The ideal candidate will have experience working in a CSP / fund administration environment and a knowledge of UK and IOM company law, statutory filing requirements, and co-ordinating AML/CDD on-boarding and monitoring. An awareness of shareholder services, London Stock Exchange (AIM and Main Market) and TISE listing requirements would be desirable.

AML Analyst - Isle of Man

Itchyfeet has a new and exciting permanent full-time opportunity for an AML Analyst, to primarily support the Company’s AML/CTF defence by undertaking screening and risk assessments of the client base. Additionally, you will be a point of reference for practical interpretation of AML policies and procedures across the business. The successful candidate will ideally hold the ICA Certificate in Anti Money Laundering, have a basic understanding of the AML obligations within the IOM, Hong Kong, Singapore and the UAE financial services sector, previous experience in a financial crime environment as well as experience of using screening software, such as World-Check or Dow Jones.

Customer Support Officer x3 - Isle of Man

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This permanent position will require you to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will be required to provide technical support on fault finding on mobile/broadband services and work with the engineering teams to resolve faults. The successful candidates will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Customer Support Officer x3 - Isle of Man

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This permanent position will require you to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will be required to provide technical support on fault finding on mobile/broadband services and work with the engineering teams to resolve faults. The successful candidates will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Customer Support Officer x3 - Guernsey

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This is a permanent role where candidates will be required to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will additionally provide technical support on fault finding on mobile / broadband services and work with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Customer Support Officer x3 - Guernsey

Our client is seeking three Customer Support Officers to work either full time 37 hours a week, or part time 25 hours per week, on a shift rota basis to include evenings, weekends and bank holidays. This is a permanent role where candidates will be required to assist customers with general / technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk. You will additionally provide technical support on fault finding on mobile / broadband services and work with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting. You will have an excellent telephone manner, listening skills and experience of Customer Service and strong technical knowledge to support broadband, mobile and home phone problem solving.

Client Relationship Manager - Isle of Man

Our international Bitcoin services client is seeking a Client Relationship Manager with extensive Bitcoin and crypto currency knowledge to join their team working shifts on a full-time permanent basis. Duties include customer onboarding with face to face calls, support with tickets, calls, bitcoin and technical assistance. Additionally, you will provide compliance support including sanctions, checks and queries. The candidate should have high net worth client customer service skills. Standard hours will have you working three weeks of morning shifts 6.00-15.00, with 1 day off each week, and 5-6 days off before the next rotation or three weeks of twilight shifts 14.00-23.00. This is an opportunity not to be missed if you are willing to commit to the unique shift patterns.

Client Relationship Manager, Global - Isle of Man

Our international Bitcoin services client is seeking a Client Relationship Manager, Global with extensive Bitcoin and crypto currency knowledge to join their team working shifts on a full-time permanent basis. Duties include customer onboarding with face to face calls, support with tickets, calls, bitcoin and technical assistance. Additionally, you will provide compliance support including sanctions, checks and queries. The candidate should have high net worth client customer service skills. This role will have you working three weeks of morning shifts 6.00-15.00, with 1 day off each week, and 5-6 days off before the next rotation or three weeks of twilight shifts 14.00-23.00, and night shifts 22.00-7.00. This is an opportunity not to be missed if you are willing to commit to the unique shift patterns.

Customer Service Representative - Isle of Man

Our international Bitcoin services client is seeking a Customer Service Representative to join their team working shifts on a full-time permanent basis. Duties include customer onboarding with face to face calls, support with tickets, calls, bitcoin and technical assistance. Additionally, you will provide compliance support including sanctions, checks and queries. The candidate should have high net worth client customer service skills. This opportunity is available either as a standard or global position. This role will have you working three weeks of morning shifts 6.00-15.00, with 1 day off each week, and 5-6 days off before the next rotation or three weeks of twilight shifts 14.00-23.00. This is a wonderful opportunity not to be missed for someone who is willing to commit to the unique shift patterns provided.

Customer Service Representative, Global - Isle of Man

Our international Bitcoin services client is seeking a Customer Service Representative, Global to join their team working shifts on a full-time permanent basis. Duties include customer onboarding with face to face calls, support with tickets, calls, bitcoin and technical assistance. Additionally, you will provide compliance support including sanctions, checks and queries. The candidate should have high net worth client customer service skills. The role will have you working three weeks of morning shifts 6.00-15.00, with 1 day off each week, and 5-6 days off before the next rotation or three weeks of twilight shifts 14.00-23.00 and an additional night shift 22.00-07.00. This is a wonderful opportunity not to be missed for someone who is willing to commit to the unique shift patterns provided.

Client Services Manager, Pensions Administration - Guernsey

Itchyfeet are working on a fantastic new opportunity for a Client Services Manager to join our client’s Pensions Administration team, on a permanent full-time basis. You will be responsible for the day to day management of a team, including recruitment and performance management, overseeing the member administration of local and international Pension Schemes ensuring all service levels are met, as well as liaising with clients and members on service issues and complaints. If you have at least 5 years’ customer service experience in a financial services environment and can effectively manage, organise, prioritise and delegate then get in touch!

Professional Services Associate Consultant, Network & Security - Jersey

This is a new and exciting technical role providing post-sales consulting, implementation and support in security and networking solutions. The Professional Services Associate Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The Associate Consultant has demonstrated his/her ability to participate in the success of projects from the pre-sales/scoping phase to project closure. The successful candidate will have acquired their Cisco CCNP routing and switching qualification, have proven experience of implementing and supporting solutions based upon; Cisco Switching, Cisco and Meraki Wireless, and Cisco Routing. The position requires a team player with excellent written and verbal communication skills who can follow a structured approach for designing and implementing solutions.

Ref: 23864
Assistant Manager, Communications Team - Jersey

This is a fabulous new role for a candidate to be responsible for the efficient and timely processing of all communications (telephone and email), relating to the participants of international pension plans, international retirement and savings plans and deferred compensation plans. You will also be one of the main contacts for queries and escalations from all team members and be responsible for quality assurance checks as well as any other duties deemed necessary by the team’s management. You will need the ability to work in a fast paced environment with multiple priorities , be a strong problem solver, a proactive self-starter and have a high level of attention to detail. Excellent telephone skills, including experience dealing with difficult calls is also a requirement to succeed in this role.

Ref: 23842
Administrator, Communications Team - Jersey

Itchyfeet has a fantastic career opportunity for an Administrator in our client’s Communications Team to enhance their member experience for their book of clients, ensuring that plan members receive a premium service and clear, concise communications. You will investigate and answer participant’s queries, refer live FX deals, produce ad-hoc member statements and maintain member’s details on core systems.  You will also liaise with other teams to co-ordinate bulk communications to plan members and deal with the responses from them, keeping information up to date and making sure any changes are circulated to the team. You will be required to be educated to A-level standard or equivalent, have administration experience, excellent telephone skills, including dealing with difficult clients and a high level of accuracy.

Ref: 23841
IT / Customer Service, 2-year Academy - Jersey

This is a new and exciting opportunity for trainee candidates to start a 2 year programme that will provide Academy members the opportunity to gain experience in both technical and commercial environments within our client’s telecommunications business. You will gain an understanding of the company as a whole and therefore you will be enables to find out which area you would like to work in as your next career path step. You will split your time across the two years by working in a Customer Support role within the retail team and the Engineering Team. The entry requirements are 5 GCSEs graded C or above, including English, Maths and a Science subject and an advanced level qualification such as A Levels, BTEC or NVQ . It would be advantageous that these advanced level qualifications are IT based. Applicants must also have good communication skills with the willingness to learn and provide excellent customer service.

Ref: 23785
Retail Sales Advisor - Jersey

A brilliant opportunity has arisen for a Retail Sales Advisor to join our client’s team, on a permanent part-time basis, working 30hrs per week on a shift pattern, between the hours of 9am and 5:30pm Monday to Saturday. You will  provide an efficient, professional sales and support service to customers looking to purchase products and services sold by the commercial business including Mobile and Residential Services. Ideally, the successful candidate will have previous experience working in a retail or a customer service environment within a telecommunications role.  In addition to this, you will have good communication skills, and be self-motivated to work as part of a team with the ability to work alone. If you have an enthusiasm for technology and customer service, this could be the role you have been searching for!

Ref: 23771
Commercial Insurance Broker - Jersey

Our client is seeking a customer focused and performance driven Commercial Insurance Broker to join their team, on a permanent full-time basis. The role purpose is to deliver sustainable, profitable growth by driving new business sales and by consistently identifying the insurance needs of commercial clients through active prospecting, the provision of excellent broking advice and the compliant sale / servicing of suitable products from a range of Insurers in a manner designed to establish long term and effective relationships with clients. The candidate will have 3-5 years’ experience working within Insurance Broking, preferably commercial lines of business, have fantastic interpersonal skills and experience delivering sales within a targeted and regulated environment.

Ref: 23764
Claims Handler - Jersey

An exciting opportunity has arisen for a Claims Handler to join a busy customer-focused team, on a permanent basis, to ensure the delivery of a high quality customer service and all business objectives by you and your colleagues. You will be dealing with client queries relating to their claims both face to face and by telephone, therefore the successful candidate must be adaptable and able to deal with a reactive environment. The ideal candidate will have general knowledge and understanding of insurance claims theory and practice, and preferably be Cert CII qualified with the ability to work comfortably in a busy environment. If you are a good team player, customer focussed, enthusiastic, dependable and a good communicator, then our client would love to hear from you!

Ref: 23763

Showing jobs 1 to 50 of 117.