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Member Support Adviser - Isle of Man

Itchyfeet are working on a fantastic opportunity for a Member Support Adviser to join our clients’ call centre to work shifts, between 8:00 to 23:00 including evenings, weekends and bank holidays on a rota basis. The role involves responding to customer problems, enquiries and complaints via live chat, email and phone. You will be able to handle problems, enquiries & complaints, provide appropriate solutions and alternatives within the time limits and to a full resolution. Investigating thoroughly all enquiries, complaints and problems before resolution. High customer service standards must always be maintained, you must stay updated on product knowledge and identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. If you have previous office experience, good interpersonal and complaint handling skills and good IT competencies, then get in touch!

Client Services Executive - Jersey

Itchyfeet are working on this new and exciting opportunity for a Client Services Executive to join our client’s small and friendly team, on a permanent full-time basis. You’ll start on a competitive salary with some great benefits, with the opportunity for career progression. Duties include working collaboratively with, and supporting the Client Services Manager on the development/ execution of work, alongside members of the design and digital teams, admin responsibilities such as submitting timesheets, billing, job management using agency software and regularly updating client workload status reports and media and print buying where necessary. The successful candidate will have experience in a similar marketing role and show a keen interest in a career in marketing and advertising industry. Qualifications are not essential but beneficial, as long as you are organised with the ability to manage projects, budgets and timelines effectively.

Ref: 25500
Assistant Manager - Guernsey

Do you have previous management experience within a retail store? Are you ready for a new challenge? If so, our client is seeking an Assistant Manager to join their team, on a permanent full or part-time basis, sharing the role by working 20 hours per week. Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. You will support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines. Management level experience of operational, stock, IT and cash management is essential for this role.

Ref: 22164
Sales Consultant - Isle of Man

Our client is seeking a Sales Consultant to join their friendly, visionary team, on a permanent full or part-time basis. If you have a real passion for luxury and quality jewellery and watches, excellent face to face customer service and telephone skills, then this could be the opportunity for you! Though full training is provided, brand awareness and some technical knowledge about watches would be advantageous. There will also be opportunity to obtain specialist qualifications from Jewellery Education and Training.

Sales Consultant - Isle of Man

Our client is seeking a Sales Consultant to join their friendly, visionary team, on a permanent full or part-time basis. If you have a real passion for luxury and quality jewellery and watches, excellent face to face customer service and telephone skills, then this could be the opportunity for you! Though full training is provided, brand awareness and some technical knowledge about watches would be advantageous. There will also be opportunity to obtain specialist qualifications from Jewellery Education and Training.

Personal Banker - Isle of Man

Our client is seeking a Personal Banker to join their professional and friendly team, on a permanent full-time basis. You will complete general banking requests such as payments, balance enquires, transfers as well as guide and support customers with all queries regarding their financial goals. The successful candidate will have experience of working in a customer facing environment. Strong communication skills are a must, as part of the role involves explaining company products and procedures to the bank’s customers in an easy to understand way.

Claims Assistant - Jersey

Itchyfeet has an exciting vacancy for a Claims Assistant, to work on a permanent full-time basis, to manage the day to day duties in their office, including the management of incoming post, payment of claims, answering the telephone and processing incoming claims recoveries. There is the possibility to progress to a Claims Handler. The successful candidate will preferably have office experience but this is not essential. You will need to manage your time effectively by prioritising and organising your workload to ensure that deadlines are always met, have strong written and verbal communication skills and be able to take personal responsibility for the accuracy and quality of your work.

Ref: 25437
Claims Handler - Guernsey

An exciting opportunity has arisen for a Claims Handler to join a busy customer-focused team, on a permanent basis, to ensure the delivery of a high quality customer service and all business objectives by you and your colleagues. You will be dealing with client queries relating to their claims both face to face and by telephone, therefore the successful candidate must be adaptable and able to deal with a reactive environment. The ideal candidate will have general knowledge and understanding of insurance claims theory and practice, and preferably be Cert CII qualified with the ability to work comfortably in a busy environment. If you are a good team player, customer focussed, enthusiastic, dependable and a good communicator, then our client would love to hear from you! If you have previous general insurance experience, then this will be advantageous.

Ref: 22244
Sales Assistant - Isle of Man

Our client is seeking a Sales Assistant to join their friendly team, on a permanent part-time basis, for 3 days per week. If you have a real passion for luxury and quality jewellery, excellent face to face customer service and telephone skills, then this could be the opportunity for you! Full on the job training is provided but brand awareness and some technical knowledge about watches would be advantageous.

Client Services Manager - Isle of Man

Our client is seeking a Client Services Manager to provide people and performance management, on a permanent full-time basis. You will assist with the development and coaching for team members, encourage team working, deputise for the Head of Client Services and act as a role model for excellent customer services and encourage continuous improvement in processes and business results. To be successful in this role you will have previous experience in life assurance or a similar industry, proven track record in leading a team and competent in Microsoft applications.

Risk Officer, Client Services - Isle of Man

Itchyfeet are working on a new and exciting opportunity for a Risk Officer to join our client’s friendly team, on a permanent full-time basis, to administer operational risk management, supporting this business to mitigate risks arising from internal processes, people and systems. You will be required to investigate deficiencies in key controls relating to procedures/processes of the business and improve the control environment. You will regularly report findings and highlight underlying trends and/ or root cause to the Senior Management Team and Operational Team Leaders. The successful candidate will have previous experience in Life Assurance or a similar customer service-based industry, experience within risk management and in handling external telephone calls and be competent in Microsoft Office.

Safer Gambling Executive - Guernsey

Our client is seeking an individual to join their enthusiastic and compassionate Safer Gambling team, on a permanent full-time basis, to be responsible for providing safer gambling support and education to customers. In addition, you will provide safer gambling guidance and assistance to Customer Support and Customer Monitoring teams and ensure that the business is following the regulations from the UK Gambling Commission and industry standards. The successful candidate will be confident speaking to customers via telephone and email, along with the ability to cope with high pressure and sensitive customer interactions. This is an incredible opportunity to join a fast-growing company in the online gambling industry, with excellent career progression opportunities.

Ref: 22337
Mortgage Specialist - Isle of Man

Our client is seeking a Mortgage Specialist to join their friendly team, on permanent full-time basis. You will ensure mortgage cases are processed and managed against key targets, assist with delivering a seamless client experience, and maintain an environment of continuous improvement. You will also refer any business opportunities to colleagues in other teams, ensuring a collaboration to find the best outcome for customers. The ideal candidate will hold a CeMAP qualification, have experience in banking and financial services with a broad understanding of financial markets, products and services. Relationship management skills and the ability to deliver high levels of customer services would be advantageous.

Senior Administrator, Onboarding & New Business - Isle of Man

As a Senior Administrator you will support the transformation and the future growth of our clients’ business within the customer services function, so it can stand out for the experience and service delivered by building on service reputation, and delivering market-leading service excellence for our customers and advisers. You will actively engaged in the resolution of customer and adviser queries whilst demonstrating a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with the firm. This will involve resolving a wide range of queries for both the IOM and Dublin office as well as contributing to designing and delivering the most positive experience for customers. If you are a confident self-starter with a desire to develop your career un a customer centric environment, this could be the role for you!

Senior Customer Services Administrator - Isle of Man

A fantastic new position for a Senior Customer Services Administrator has arisen to work within our client’s Customer Services New Business Team, based in Castletown, on a permanent full-time basis. The role would suit a high performing administrator with a strong understanding of Anti-Money Laundering and Fighting Financial Crime, along with an in-depth understanding of customer due diligence, new business acceptance and regulatory requirements. If you have 3+ years’ financial services experience, ideally in a new business role within life assurance, a good understanding of the FSA’s Insurance Regulations and strong communication skills, then get in touch!

Enterprise Support Engineer - Isle of Man

Itchyfeet are working on a new exciting opportunity for an Enterprise Support Engineer to work on a permanent, full-time basis. You will be responsible for the operational delivery of our client’s portfolio of enterprise managed services, including but not limited to managed networks, firewalls and various cloud services. You’ll demonstrate your strong technical skill set by acting as the first escalation point for incidents, whilst identifying root causes in addition to monitoring, supporting, and performing operational maintenance of the Enterprise Support tool set and systems across this business. The successful candidate will be able to understand and comply with the licence and other regulatory rules applying to the position and have an understanding of health and Safety responsibilities. Please note you will be required to join a callout rota to provide out of hours cover which includes nights, weekends and Bank Holidays.

Enterprise Support Engineer - Jersey

Itchyfeet are working on a new exciting opportunity for an Enterprise Support Engineer to work on a permanent, full-time basis. You will be responsible for the operational delivery of our client’s portfolio of enterprise managed services, including but not limited to managed networks, firewalls and various cloud services. You’ll demonstrate your strong technical skill set by acting as the first escalation point for incidents, whilst identifying root causes in addition to monitoring, supporting, and performing operational maintenance of the Enterprise Support tool set and systems across this business. The successful candidate will be able to understand and comply with the licence and other regulatory rules applying to the position and have an understanding of health and Safety responsibilities. Please note you will be required to join a callout rota to provide out of hours cover which includes nights, weekends and Bank Holidays.

Ref: 25235
Complaints Specialist - Isle of Man

Our client is seeking a Complaints Specialist to join their growing team on a permanent, full-time basis. You will work within the Customer Services function, always putting customers first. You will investigate and resolve complaints, fix customer detriment, whilst offering appropriate redress. You will also ensure compliance with company policies, regulatory, professional and legal requirements and act as an escalation point for complex cases. The successful candidate will have demonstrable experience working in a financial services organisation and/or a customer service environment, a good understanding of the TCF Principles, knowledge and experience of complaint procedures and regulatory requirements. A knowledge of Retirement & Investment Products would be advantageous.

SOC Senior Support Technician - Jersey

Our client is seeking a SOC Senior Support Technician to join their team, on a permanent basis, working 37.5 hours per week, on a 24x365 shift rota. You will be required to coordinate the workload with the on-shift technicians, perform and receive escalations whilst on shift, demonstrate excellence and lead by example mentoring other SOC team members. All these attributes should shorten the duration of network faults and provide a professional support service to our client’s Enterprise customers. This is achieved through championing the needs of affected enterprise customers, professional and one team behaviours and following the Company’s Event and Incident, Change management processes. The successful candidate will hold a Network+, Cisco CCENT or equivalent IT qualification with a minimum of two years’ experience in a Customer Service environment.

Ref: 25233
Customer Service Advisor / Cashier

A well-established Bank are seeking a Customer Service Advisor / Cashier to join their friendly team, on a permanent full-time basis. You will be greeting customers at the welcome desk, helping them at the counter or working on other branch tasks, whilst building customer relationships to give them a fantastic experience. The successful candidate will be honest and genuine, and caring about helping people with their finances. Previous banking experience is not essential but you will need to have the ability to act with care and integrity and the flexibility to work in branches across the area and occasional Saturdays when needed. In return our client offers an excellent benefits package.

Ref: 24979
Team Leader, Complaints Team - Isle of Man

Our client is seeking a Complaints Team Leader to join their team, on a permanent full-time basis, to support the Customer Outcome Improvement Manager with the daily management of colleagues and activities, relating to the business’ complaints process. You will make decisions on complaint resolutions, within clearly defined parameters and track and report them, whilst having a constant awareness of the complaints position against business objectives. The successful candidate will have the ability to lead a small team, be client centric and be able to provide people and performance management, development, and coaching support to the complaints handlers.

Mortgage Specialist Assistant x2 - Isle of Man

Our client is seeking two Mortgage Specialist Assistants to join their exciting, dynamic team, on a permanent full-time basis. You will be offering vital support to clients with mortgage needs, delivering high standards for each case that you own, with pro-active organisation and accurate records and file management. This is an opportunity for you to develop your knowledge of mortgages and financial markets, in an environment where they take a real investment in your career progression. You will be supporting the Mortgage Specialists with the on-boarding and processing of new mortgage customers and maintaining a focus on improving customer service for all clients. The successful candidate will have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure and be skilled at multi-tasking with accuracy.

Mortgage Processing Officer - Isle of Man

A brilliant new opportunity has arisen for a Mortgage Processing Officer to join our client’s team, on a permanent full-time basis. Duties include delivering successful customer and business outcomes, taking part in initiatives to improve customer service, processes and procedures and investigating customer queries. The successful candidate will need to have excellent planning and organisational skills, along with good attention to detail. You will need to perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Director, Corporate Services - Southampton

This is a very senior opportunity to work in our client’s Southampton office as a Director, Corporate Services, on a permanent full-time basis. You will be a key member of the UK Corporate Services team and will work closely with the Head of Corporate Services, UK to achieve strategic and financial success; helping to drive performance and managing the associated challenges of a dynamic business. You will act as the highest authority on day to day queries and as a 4-eyes signatory on service delivery, ensuring company policy and professional and regulatory guidelines are adhered to and that a professional quality service is provided to clients and contacts. The successful candidate will have considerable practical business experience in the Financial Services sector with a focus on corporate services, sound technical professional services knowledge and evidence of team management and of being fully responsible for a major client relationship.

Senior Administrator, Maintenance - Isle of Man

Our client is seeking a Senior Administrator to support the transformation and future growth of their business within the Customer Services function. You will proactively identify enhancements to processes and contribute towards their implementation, identify, understand and collate customer needs, requirements and feedback and take ownership for your self-development and demonstrate the desire to progress your career. The successful candidate will hold a minimum of 5 A* - C / 9 – 4 Grade GCSEs (including English and Math) or equivalent, have a demonstrable enthusiasm and positive approach to work and be a confident self-starter. If you have experience within a life assurance environment, particularly claims, this would be advantageous. If you would like the flexibility to work both in the office and from home then this could be the perfect role for you!

Relationship Support Officer - Isle of Man

Our client is seeking a Spanish speaking Relationship Support Officer to join their team on a permanent, full-time basis, working within their Customer Services team. The department is responsible for all aspects of product administration and relationship management. You will take ownership of and resolve any queries through to a satisfactory conclusion and support ongoing reviews and updating of procedures within the team and department. No previous industry experience is necessary but the successful candidate will be a highly motivated individual with strong verbal and written communication skills in English and Spanish and have experience of handling telephone calls with both clients and independent financial advisors.

Senior Administrator, Customer Contact - Isle of Man

Our client is seeking a Senior Administrator to join their Customer Contact team, to be actively engaged in the resolution of customer and adviser queries. You will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with a retirement investment and protection needs of individuals, families and companies. This will involve resolving a wide range of queries for both the IOM and Dublin office as well as proactively contributing to designing and delivering the most positive experience for customers. The candidate will have a minimum of 5 A*-C / 9-4 GCSEs including Maths and English, be a confident self-starter, have demonstrable enthusiasm and the desire to develop a career within a customer centric environment.

Service Manager - Jersey

Our client is seeking a Service Manager on a permanent, full-time basis, to join their team, responsible for the service relationship within the business, ensuring that customer satisfaction is high at all times. You will hold a portfolio of Tier 1 and Tier 2 customers, and meet on an agreed meeting schedule and perform service management reviews, including reporting, minuting the meetings and tracking actions. You will also deal with logged faults or escalations on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates. The successful candidate will understand licence and regulatory rules of a telecoms business and have skill and experience in dealing directly with customers by showing them excellent customer service. It is essential that you have a good knowledge of Microsoft Office and it would be beneficial if you hold a recognised business qualification.

Ref: 24912
Wealth Administrator - Jersey

A fantastic opportunity has arisen for a Wealth Administrator to join our client’s team, on a permanent full-time basis, to provide administrative support to one or more wealth advisers, providing excellence in client servicing and ensuring records are updated in an accurate and timely manner. Typical duties include but are not limited to processing work in a timely and efficient manner, CDD checks, account opening, carrying out tax-free cash and annuity equivalent income calculations and covering for reception in the receptionists’ absence. This role will suit someone with 5+years’ financial services administration experience who holds a relevant investment, pension or protection qualification. You will be excellent at client servicing, have exceptional accuracy and attention to detail, be strongly IT literate and willing to learn new technology platforms.

Ref: 24901
Personal Banker x2 - Guernsey

These are two fantastic opportunities to work as a Personal Banker, on a permanent full-time basis, where customers will be at the very heart of everything you do. You will be committed to providing outstanding customer service with every customer interaction, whilst you are having great conversations with clients and understanding their banking needs. Your career progression is important to our client and they will support you in achieving a Professional Banker accreditation. The successful candidate will have a passion for customer service, high levels of accuracy, the ability to thrive under pressure and have the determination to continuously improve standards for customers. You will also have strong interpersonal skills and the ability to work independently as well as part of a team.

Ref: 24872
Systems Support & Development Analyst - Guernsey

Our client, an award winning global team, are seeking a Senior System Support & Development Analyst to join their global Application Support team, on a permanent full-time basis. In this role, you'll work closely with the Strategy Programme Management team, IT colleagues and third parties to provide innovative solutions in the development, support and maintenance of the firm's business applications. If you're an experienced, solution focused and proactive analyst looking for a new challenge, our client would really like to hear from you!

Ref: 24871
Corporate Governance Officer - Isle of Man

Due to growth our client  is looking to recruit a full-time Corporate Governance Officer to join their Fund Administration team, to provide support for the administration and governance of both private and publicly listed structures. You will provide administration, co-sec and general management services to client/company funds, ensuring high standards of customer service are met and compliance with applicable regulations / company policies & procedures / corporate governance framework. The ideal candidate will have experience working in a CSP / fund administration environment and a knowledge of UK and IOM company law, statutory filing requirements, and co-ordinating AML/CDD on-boarding and monitoring. An awareness of shareholder services, London Stock Exchange (AIM and Main Market) and TISE listing requirements would be desirable.

Dog Groomer

New and Exciting Dog Groomer Opportunity in Guernsey!
Paws Pitstop is seeking an experienced Dog Groomer to join their business as it launches in Guernsey!

You will be able to comply with dog owners’ instructions as well as accommodate any special requests they may have. You will also have a calming presence to soothe dogs and the ability to stand on your feet for long periods of time. Previous experience is essential. 
To receive a full job description or apply for this position, please contact Alexa Dodds directly via email: alexa_dodds@hotmail.com

Facebook: Paws Pitstop Jersey 
Instagram: @pawspitstop

Ref: PAWS PITSTOP
Administrator, Participant Relationship Management - Jersey

As an Administrator, Participant Relationship Management in this full-time permanent position, you will be responsible for a portfolio of high net worth (HNW) and ultra-HNW individuals who are participants in plans administered by the company employer solutions team. You’ll assist the Participant Relationship managers with their portfolios of HNW individuals covering the spectrum of Employer Solutions service lines – pension and retirement plans, employee benefit trusts and deferred compensation plans. The individual will act as a secondary point of contact for these participants and will support the relationship managers in developing existing and potential relationships. Get in touch if you have excellent client handling skills, the ability to investigate and respond to client queries and the ability to work to tight deadlines, under pressure.

Ref: 24736
Assistant Manager, Participant Relationship Management - Jersey

A brand new opportunity where you will work with the Associate Director for Customer Relations to enhance the member experience for our client’s book of clients, ensuring that plan members receive a premium service. You will partner with clients to look for enhanced opportunities and efficiencies to work together. You will also liaise with intermediaries to ensure transactions are concluded with appropriate paperwork in place and monitor and, where applicable, take appropriate action with regards the portfolio’s debtor position. The successful candidate will have an excellent understanding of trustee and company risks and responsibilities, excellent client handling skills, the ability to organise and manage multiple priorities using own initiative and a passion for delivering exceptional client service.

Ref: 24737
Administrator, Employer Solutions & Customer Relations - Jersey

This is a brand new permanent, full-time opportunity will have you responsible for a portfolio of high net worth, and ultra-high net worth, individuals who are participants in plans administered by a leading private client services provider. You will be responsible for assisting the Participant Relationship managers with their portfolios of high net worth individuals covering pension and retirement plans, employee benefit trusts and deferred compensation plans. You will act as a secondary point of contact for these participants and will support the relationship managers in developing existing and potential relationships.

Ref: 24719
Assistant Manager Participant Relationships, ES & CR - Jersey

A new permanent, full-time opportunity has arisen for a candidate to work in Employer Solutions (ES) and Customer Relations (CR),  responsible for developing and maintaining relationships with our client’s high net worth and ultra-high net worth plan members across their book of international pension plans, international retirement & savings plans and deferred compensation plans. You will enhance the member experience for this book of clients, ensuring that plan members receive a premium service. You will also liaise with intermediaries to ensure transactions are concluded with appropriate paperwork in place, respond to / investigate participant queries in a timely manner, and provide regular updates to clients  monitoring and, where applicable, taking appropriate action with regards the portfolio's debtor position.

Ref: 24717
Kitchen & Bedroom Designer - Jersey

This is a brand new permanent, full-time opportunity to work for a local and vibrant retail market leader delivering the best and most enjoyable shopping experience to inspire homeowners, while giving outstanding customer service. The purpose of the role is to sell our client’s range of high-quality kitchen and bedroom products, providing the highest level of customer service at all times in order to maintain the company’s overall aim, which is to exceed the expectations of their customers through the quality of their customer service. The successful candidate will have excellent customer service skills, be calm under pressure and be trust worthy and reliable. You will also have experience of using  CAD packages, knowledge of building regulations, and have a flair for design.  

Ref: 24688
Senior Sales Consultant, Furniture & Beds - Jersey

The purpose of this fantastic position is to support supervisors within your team to maximise all sales opportunities at the highest level of profitability by giving comprehensive and professional advice whilst providing the highest level of customer service. You will deal with the day-to-day sales, face to face and on the telephone and provide advice and guidance to customers on our client’s products. The successful candidate will have strong retail or sales experience, be computer literate, be calm under pressure and have an eye for detail.

Ref: 24689
Customer Support Executive - Isle of Man

Our client, a specialist in providing the perfect eWallet and payment device solutions, is seeking a Customer Support Executive to join their team, on a permanent full-time basis, to assist their customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. You will provide customer support proactively to ensure the smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud. The successful candidate will be a great communicator, with a passion for problem solving and helping customers. You will need to be fluent in English and have at least 2 years’ customer service experience, also with Microsoft office products. It would be great if you are proficient in more than two languages and had knowledge of global document verification procedures.

Administrator, Dealing & Settlements - Isle of Man

Our client is seeking an Administrator, Dealing & Settlements to join their pro-active and friendly team on a permanent full-time basis. Responsibilities will include daily dealing and settlements processes such as the creation, placement and settlement of trades, set up and maintenance of assets, funds broker records and policyholder investment portfolio records. You will also complete money matching, handle asset re-registrations, investigate and resolve stock reconciliation queries, maintenance of policy holder portfolios and timely application of transactions. Professional and timely communication with policyholders, IFAs and investment related financial firms is fundamental to this role. If you have 1+ years’ financial services experience coupled with a commitment to providing outstanding customer service whilst demonstrating an attention to detail, get in touch!

Policy Servicing Administrator - Isle of Man

Do you have at least 2 years’ experience in Financial Services coupled with knowledge of the regulatory framework (AML/KYC)? If so, our client is seeking a Policy Servicing Administrator to join their team, on a permanent basis. You will effectively deliver a direct service to clients and IFAs by the processing of servicing requests within specified servicing times. The successful candidate will have considerable experience within a customer facing administration role, strong planning and organisational skills, along with an excellent telephone manner.

Administrative Support - Jersey

Our client is seeking a conscientious individual with strong administration skills, and ideally with some bookkeeping / sales / retail experience, to join their busy commercial team. This is a permanent full or part-time position working Monday to Friday 8.30-5.30, and Saturday 10-4 on a rota basis, although our client is flexible for the right candidate and job share would be considered. Primary duties include answering telephone calls, booking customer appointments, logging and collating purchase invoices, entering customer quotes to specialist software, dealing with supplier queries and greeting customers in the showroom. Our client will provide the necessary product and software training. If you are a highly organised individual with an attention to detail, the ability to prioritise your workload and are motivated to deliver high levels of customer service, get in touch as our client would love to hear from you!

Ref: 24627
Senior Client Services Executive - Jersey

Do you have 3+ years’ experience working in a customer care setting, ideally within a Fintech/financial services environment? Are you looking for a new and exciting challenge? If so, this permanent vacancy may interest you! As a Senior Client Services Executive you will provide first class service to all customers and be the voice & face of the Company, taking ownership of client and partner queries through to resolution and championing the customer experience as well as supporting the business in developing new processes/controls to establish a strong client services team for their international business. Experience of utilising and optimising multi-channel communications tools is essential for this role.

Ref: 24574
Onboarding Analyst - Guernsey

Working as an Onboarding Analyst for a leading bank, you’ll be responding to queries from customers promptly and tactfully within our clients’ service-level agreements. You will authorise and investigate all transactions to company KPIs, collect and analyse the required information from the customers and businesses, additionally reviewing processes which could be automated or enhanced to improve the customer and business experience. The individual will have strong interpersonal skills to listen to customers, develop relationships with them and maintain an understanding of their needs at all times. If you thrive by working in a fast-paced environment, have good organisational skills and a high level of risk awareness, get in touch as our client would love to hear from you!

Ref: 24561
Senior Administrator, Tax and Technical ROW - Isle of Man

Itchyfeet are working on a fantastic new opportunity to work for a leading life assurance and capital redemption bond provider as an Administrator, ROW Servicing, on a permanent basis. You will contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached. This requires excellent, proactive and quality based customer service across a range of service disciplines. You will be an integral feature of the Client Services philosophy, enabling a multi-disciplined approach cross-skilling, learning and developing. The successful candidate will have a good attention to detail along with excellent communication and interpersonal skills and the ability to work as part of a team. Previous Chargeable Events experience is desirable but not essential.

Store Manager - Guernsey

Our client is seeking an individual with at least 2 years’ managerial experience in a customer-facing / retail role, to join their team, on a permanent full-time basis, to lead the store team, and operate the outlet by maximising profitability, providing high levels of customer service and developing a strongly motivated team of colleagues. You will correctly use systems and procedures to control financial aspects of the business associated with achieving set budgets as well as comply with the terms of all relevant Health and Safety legislation and our Statement of Corporate Principles, to provide and maintain a healthy and safe working environment. If you have exceptional leadership skills, patience and the ability to remain calm in stressful situations along with effective time-management skills, then get in touch as our client would love to hear from you!

Ref: 24405
Banking Officer - Guernsey

A brilliant opportunity has arisen for a Banking Officer to join our client’s Private Equity (PE) Operations team, on a permanent basis. This team offers a first class service to a group of PE clients and work as a close team to ensure deliverables are met. You will be working as a key senior member within the investor administration team whilst providing additional support to the wider team that administers a group of fund clients with active investment portfolios. If you have previous in depth experience as a PE Senior Fund Administrator / Team Leader, excellent management and organisation skills, a customer service orientation with a concern for quality and initiative to complete procedures and checklists to proactively support others in the wider team, then this role could be for you! Signatory experience would be preferred.

Ref: 24392
Retail Support Administrator - Guernsey

As a Retail Support Administrator you will be at the forefront of support, forming part of a small team investigating and resolving all queries relevant to your team’s department, whilst working closely with the buying team. Key elements of this role are invoice reconciliation and database management which will involve ensuring suppliers are upholding their end of agreed terms & conditions / cost prices & discounts and highlighting all instances in which suppliers are failing to do so, reconciliation of credit notes and goods received, preparing and importing new product listings / updating current product data within the system and investigating and seeking resolution to product queries raised. This role would suit an individual with a clear and logical approach who is accurate with good attention to detail and a confident communicator.

Ref: 19210
Administrator, AML - Isle of Man

Itchyfeet are working on a fantastic new opportunity to work for a leading life assurance and capital redemption bond provider as an Administrator, AML in our client’s office in Onchan. You will contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached. This requires excellent, proactive and quality based customer service across a range of service disciplines. You will be an integral feature of the Client Services philosophy, enabling a multi-disciplined approach cross-skilling, learning and developing. The individual must hold 4 GCSE’s grade C and above, including Maths and English and/or NVQ level 1 or equivalent, a good attention to detail and excellent communication and interpersonal skills with the ability to work as part of a team.

Showing jobs 1 to 50 of 95.