A new and exciting opportunity has arisen for an individual with previous customer services experience, to join our client’s team, on a temporary basis, for a period of 5 months. In this varied role you will manage all customer requests in a confident and proactive manner, assist and support others to facilitate multi-functional query handling, have a detailed knowledge of FPIL products, both current and legacy and understand the purpose and function of FPIL life products, as well as having an awareness of the Bond Products. The successful candidate will have relevant experience within the business unit, be considering or continuing relevant professional examinations such as CFP, ACI and NVQ.
Do you possess strong communication, IT and administrative skills? Are you looking for a new opportunity? If so, this role may suit you! As an Administrator within our client’s Customer Operations team you will be responsible for handling public reported emergency calls and arrange the companies’ response, liaise with Network Operations to obtain permissions to carry out work, invoicing customers, managing, maintaining and setting up new contracts, planning installation work, inputting and recording of warning notices, as well as updating daily spreadsheets and systems. This temporary opportunity may lead to a permanent position within the business.
We have received several fantastic opportunities for Customer Assistants to join our client, on a permanent full-time and part-time basis. In this varied role you will make sure that stock is displayed for purchase and that customers know what products and services are on offer and that customers can pay quickly and easily and leave the store feeling positive, always serving in a courteous and efficient manner. The successful candidates will have good general education with a background in customer service along with good customer service skills and the ability to use tills.
Our client is seeking a Customer Provisioning Advisor to join their team from October until December 2019. You will be responsible for providing great customer service to consumers and business customers for the life cycle of their service order, and provide an efficient, friendly and professional service to customers who have ordered products and services. The successful candidate will have good verbal communication skills, an appreciation of the importance of customer service, and an understanding of the range of products and services available to customers.
Do you have experience of working in a financial transaction processing or customer services environment or debt collection role? Are you looking for a temporary opportunity? If so, our client is seeking an individual to join their busy team, on a temporary basis until the end of December, to act as Debt Officers. You will contact customers by letter, phone and in person to discuss how they will make arrangements to pay their debts, record / update customer’s records when necessary to ensure the debt is collected in an efficient and timely manner, and to ensure financial records are correct and up to date, receive and effectively respond to queries and correspondence from customers, via phone, face to face, letters and emails in a professional and courteous manner, providing them with information and advice to reach a solution.
Do you have a passion for putting customers first? Are you looking for a part-time (30 hours PW) opportunity? If so, our client is seeking Retail Sales Consultants to join their busy team, on a permanent basis. You will provide an efficient, professional sales and support service to customers enquiring about, and requiring to purchase, products and services sold by the company, including Mobile and Residential services. An understanding and enthusiasm for new technology is required, along with excellent customer service and communication skills.
An exciting opportunity has arisen for an ambitious Customer Support Officer to join our client’s team, on a temporary basis, until 31st of October 2019, working on a shift rota basis to include evenings and weekends. Responsibilities are to include assisting customers with general and technical enquiries such as products and sales, billing, payments and faults. You will also provide routine administration to registrations, data input and maintenance. The ideal candidate will have previous experience of working in a technical role and be eager and quick to learn new skills and technologies.
As a Retail Sales Consultant you will provide an efficient, professional sales and support service to customers enquiring about, and requiring to purchase, products and services, in including mobile and residential services. This is a part-time role, 18 hours per week Monday – Saturday, including lunchtime cover. The ideal candidate will have previous experience working in a retail or a customer service environment within a telecommunications role, along with good communication skills, and be self-motivated to work as part of a team with the ability to work alone.
As a Customer Support Officer you will assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and Mobile helpdesk, as well as providing technical support on fault finding on mobile and broadband services, and working with the engineering teams to resolve faults. You will also provide routine administration to registrations, data inputting and maintenance and reporting. This is a temporary role until the 31st of October 2019, working shifts including evenings and weekends. Applicants must have strong technical knowledge to support broadband, mobile and home phone problem solving.